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Chainguard is seeking a Senior Manager of Professional Services for EMEA to lead delivery operations for the Enterprise segment. You will own the end-to-end customer journey across implementations, consulting engagements, and advisory services, ensuring customers successfully adopt Chainguard's software supply-chain security solutions and achieve measurable business outcomes.
In this operational leadership role, you will lead and develop a team of Solutions Architects while driving predictable, scalable, and consistently high-quality delivery. You'll balance customer empathy, business acumen, and execution bias across multiple dimensions:
**Delivery & Segment Ownership:** Own end-to-end PS delivery across onboarding, implementation, advisory, and expansion for your Enterprise segment. Monitor and improve utilization, on-time delivery, and customer satisfaction KPIs. Serve as the escalation point for complex or at-risk engagements.
**Team Leadership & Development:** Lead, mentor, and grow a team of Solutions Architects. Set performance expectations, coach to them, and own career development and succession planning. Partner with PS leadership on hiring and capacity planning.
**Services Strategy & Operations:** Standardize delivery methodologies, tools, and best practices. Improve operational processes for efficiency, scalability, and predictability.
**Cross-Functional Partnership:** Collaborate with Sales, CS, Product, Engineering, and Support for a seamless customer experience. Support pre-sales on strategic or complex opportunities. Funnel customer feedback into product and services improvements. Partner with PS leadership to evolve services packaging and pricing.
**Customer Outcomes & Growth:** Ensure customers achieve defined business outcomes through services engagements. Identify expansion opportunities in partnership with Sales and CS. Proactively manage escalations and capture customer insights to improve delivery.
Chainguard serves Fortune 500 enterprises and global industry leaders including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. The company is venture-backed by leading investors including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.
**Requirements:**
- 7+ years in Professional Services, Consulting, Customer Success, or a related field
- 2+ years of leadership experience managing delivery teams or PS operations for a customer segment
- Technical background in cybersecurity, DevOps, software engineering, or a related domain
- Strong project or program management capabilities
- Experience working cross-functionally in a high-growth technology environment
- Excellent communication skills — comfortable engaging both technical teams and executive stakeholders
- Must be located in the United Kingdom
About Chainguard
AI / Data / Infrastructure; Legal / Compliance / Risk — software supply-chain security and trusted container images.
