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Super.com is seeking a Senior Manager, Payments to lead the payments mission-aligned team (MAT) and own the payments product roadmap across two distinct business models: high-value one-time transactions (travel) with authorization holds and delayed capture, and recurring billing with retry logic and credential lifecycle management.
This is a senior individual contributor role reporting to the Head of Payments and Disputes. You will lead the payments MAT through clarity, credibility, and influence rather than formal reporting lines, partnering closely with fraud prevention and disputes functions. The payments team operates cross-functionally with engineering, product, data, and commercial leaders.
Key responsibilities include:
- Building and driving the payments product roadmap in partnership with leadership, translating strategy into sequenced, defensible priorities
- Writing PRDs and business requirements covering failure paths, reconciliation impact, and scope boundaries
- Leading the payments MAT: setting priorities, running planning, representing team needs to the wider business, and partnering with the engineering manager
- Owning delivery: sequencing work, removing blockers, managing scope, and ensuring initiatives ship
- Serving as the day-to-day payments subject matter expert for the business
- Owning dynamic routing strategy: designing, tuning, and demonstrating impact with data
- Leading payments market entry for international expansion, assessing method coverage, acquiring strategy, currency/FX handling, and regulatory requirements
- Turning data into decisions on authorization rates, decline patterns, cost per transaction, and settlement performance
- Reporting monthly to Finance and company-wide on delivery, performance, priorities, and execution needs
- Staying ahead of industry and regulatory change (SCA, network rules, local scheme requirements, APM adoption)
Super.com offers remote-first flexibility, unlimited PTO, company-wide recharge days, annual team offsites, weekly UberEats credits, travel discounts, generous parental leave, competitive salary, equity options, annual bonus, retirement matching, wellness budgets, and personal development funds.
REQUIREMENTS:
- 7+ years hands-on experience with complex, tech-forward payments stacks including gateways, processors, acquirers, vaulting, tokenization, alternative payment methods, and dispute tooling. Merchant-side experience is essential; issuer exposure is an advantage.
- Fluency in both one-time payments and recurring billing, including authorization holds, delayed capture, settlement, dunning, retry strategy, network tokens, account updater, credential-on-file, MIT vs. CIT handling, and involuntary churn drivers. Depth in one model with credible working knowledge of the other is acceptable.
- Track record of shipping global, cross-functional payments initiatives from requirements through launch and stabilization.
- Strong product craft: clear requirement writing, defensible prioritization decisions, disciplined scope management.
- Payments engineering and data fluency sufficient to direct technical work, interrogate estimates, and engage credibly with senior engineers on architecture.
- Market entry experience: ability to launch payments in unfamiliar markets and get up to speed quickly.
- Ability to lead without formal authority in matrixed environments, with judgment on when to escalate.
- Executive communication skills: present complex payments topics concisely and drive clear decisions.
- Resourceful and self-directed: prioritize shifting workloads in fast-moving, ambiguous environments.
BONUS:
- Direct payments experience in APAC, EEA, or LATAM, particularly in markets where card-first strategy is not optimal.
- Experience in high-volume consumer businesses with marketplace, travel, or e-commerce payment flows.
- Exposure to disputes and chargeback data informing routing and processor strategy.
