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Pattern is a fast-growing ecommerce acceleration platform that uses proprietary technology and AI to help global brands optimize and automate growth across 60+ marketplaces including Amazon, Walmart, TikTok Shop, and others. The company processes over 66 trillion data points and serves hundreds of global brands.
You will lead a high-performing team of Operations Managers while driving marketplace strategy for brand partners in Pattern's Creators division—a SaaS product focused on ambassador programs, influencer marketing, and revenue growth. This dual-impact leadership role centers on scaling the TikTok Shop division, mentoring operations managers, and refining strategic playbooks for key brand partners.
Day-to-day responsibilities include:
- Partnering with supply chain and logistics teams to align procurement, inventory, and fulfillment with live shopping and creator-driven demand spikes
- Leading end-to-end Product Detail Page (PDP) optimization, new product launches, listing quality, and creative asset enhancements for high-converting TikTok Shop storefronts
- Overseeing shop health including customer service workflows, fulfillment SLAs, onboarding coordination, and adaptation to marketplace policy changes
- Managing price parity and unauthorized seller monitoring to protect brand integrity
- Guiding and supporting an execution team including offshore operations partners and internal specialists
- Collaborating cross-functionally with product, supply chain, commercial, and finance teams to resolve bottlenecks and streamline workflows
- Prioritizing and executing multiple competing workstreams while maintaining quality, speed, and alignment
You will report directly to a VP of Social Commerce and collaborate daily with account management and cross-functional operational partners.
Success in the first 90 days means: building trust with key stakeholders and learning current processes (30 days), developing improvement plans and introducing new SOPs (60 days), and advancing TikTok Shop operations through best-in-class PDP optimizations, upgraded imagery, seamless policy adaptation, and standard-setting practices (90 days).
Pattern values game changers who innovate and improve processes, data fanatics who solve problems through data, partner-obsessed individuals who exceed expectations, and team doers who take initiative and hold themselves accountable.
REQUIREMENTS:
- Exceptional project management and organizational skills with proven ability to prioritize multiple moving parts, manage complex workstreams, and maintain speed without sacrificing quality
- High emotional intelligence combined with strong point of view and direct assertiveness; ability to collaborate productively while holding cross-functional partners accountable
- Deep passion for working across matrixed teams, earning trust quickly, and navigating organizational dynamics
- Background in e-commerce operations, store health, PDP optimization, or marketplace management (TikTok Shop or Amazon experience highly valued)
- Demonstrated ability to manage distributed execution teams including offshore support and empower team members to deliver high-impact results
