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Cloudflare is seeking a Senior Manager to lead a unified Infrastructure Operations function spanning physical network reliability, operational security, and global regulatory compliance across 750+ data center sites in 125+ countries.
You will lead two teams—Operations and Security & Compliance—setting organizational direction, building talent, and driving outcomes across the full lifecycle of Cloudflare's physical infrastructure. This role demands a leader who can balance speed versus rigor, global scale versus precise detail, and partner dependency versus uncompromising standards.
Key Responsibilities:
**Team Leadership**
- Lead two teams (Operations and Security & Compliance), setting goals and developing talent
- Build a culture of operational excellence and compliance-consciousness
- Hold teams to shared SLAs and quality standards, balancing 24x7 incident response with compliance audit cycles
- Serve as escalation point for cross-team issues, vendor negotiations, and decisions spanning operational and regulatory domains
**Unified Decommissioning Lifecycle**
- Own end-to-end DECOM process: physical collections, unracking, secure asset destruction with Certificate of Destruction (CoD), serial number verification, compliance evidence filing, and records closure
- Eliminate handoff gaps between physical operations and compliance oversight, building a single auditable pipeline
- Drive ITAD vendor relationships, escalation paths, and contractual SLAs for asset destruction across APAC, EMEA, NASA, and South America regions
- Maintain audit-readiness of decommissioning records for SOC 2, ISO 27001, PCI DSS, and FedRAMP
**Maintain Team Operational Accountability**
- Accountable for 24x7 incident response coverage across all Cloudflare locations (carrier outages, DC facility issues, hardware degradation, power/temperature events)
- Oversee hardware break-fix operations, coordinating with Metro Technicians, third-party repair vendors, and remote contractors
- Drive maturity in circuit decommissioning, RMA management, and physical collections processes
- Ensure on-call schedules, handover protocols, and incident SLAs are consistently met across APAC, EMEA, and NASA shifts
**DCSC Compliance & Access Control Accountability**
- Accountable for quarterly and monthly access review cycles (QAR/MAR) across 750+ global data center sites covering SOC 2 Type II, ISO 27001, FedRAMP Moderate/High, ISMAP, and IRAP frameworks
- Own physical access provisioning and deprovisioning, including SLA adherence and ACL integrity
- Serve as senior owner of team's automation initiatives
- Maintain executive-level relationships with GRC leads; be the accountable voice for DCSC's control obligations in audit conversations
- Represent DCSC at Monthly Business Reviews and executive infrastructure health checks
**Automation & Operational Efficiency**
- Drive meaningful reduction in manual operational burden, identifying and prioritizing automation opportunities in access reviews, decommissioning evidence collection, portal data extraction, and incident triage
- Sponsor and guide development of internal tooling (DCSC Portal, automation scripts, AI-assisted workflows) that multiplies team capacity
- Evaluate and adopt AI tooling for repetitive operational tasks, documentation acceleration, root-cause analysis, and compliance evidence generation
You bring credibility across both dimensions: strong grasp of data center colocation environments, network architecture, and hardware operations; organizational instinct to maintain audit readiness continuously; and a bias toward building smarter processes, better tooling, and AI-assisted operations. You manage managers, develop talent, set clear expectations, and create conditions for high-performing teams. You thrive in global complexity across APAC, EMEA, and NASA time zones, spanning hundreds of vendors, data center providers, and regulatory jurisdictions.
**Requirements**
- 7+ years in infrastructure operations, data center operations, network operations, or closely related field, with at least 3 years in a people management role
- Demonstrated experience managing managers and holding multiple teams accountable to operational SLAs simultaneously
- Direct experience with physical data center operations including hardware lifecycle management, decommissioning, colocation vendor management, or break-fix operations
- Familiarity with compliance frameworks relevant to physical infrastructure (SOC 2, ISO 27001, FedRAMP, or equivalent) at an operational level
- Strong program management instincts: comfortable running complex, multi-workstream initiatives with dependencies across teams, vendors, and time zones
- Proven track record of driving operational efficiency through process redesign or automation adoption
- Excellent written and verbal communication; able to translate technical operational details into executive-level reporting and vice versa
**Preferred Qualifications**
- Experience managing 24x7 on-call operations teams, including PagerDuty or equivalent tooling and incident escalation frameworks
- Familiarity with network infrastructure concepts (circuit management, cross-connect decommissioning, network operations)
- Experience with physical access control systems, access control list management, or vendor portal administration at scale
- Knowledge of ITAD vendor management and compliance requirements for secure destruction
- Background in rapidly scaling, global infrastructure environment (hyperscaler, cloud provider, major CDN, or similar)
- Experience driving SSO or identity federation projects across large third-party vendor ecosystems
- Familiarity with Jira-based operational workflows, Netbox or similar DCIM tools, and Confluence-based documentation practices
