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Salary: USD 158,000 - 216,000 / annual
Customer.io is seeking a hands-on Senior Manager of Information Technology to lead and scale internal technology operations for a globally distributed team. Reporting to the VP of Operations, you will oversee IT infrastructure, manage internal systems, and ensure a secure, reliable, and efficient tech environment. This is a player-coach role where you'll lead a small but high-impact team (IT Manager and IT Support Specialist) while staying close to the work and rolling up your sleeves to solve problems alongside your team.
Key responsibilities include leading day-to-day IT operations and ensuring reliable employee experience across a distributed environment; managing and developing a small IT team with guidance, prioritization, and hands-on support; partnering with cross-functional teams (Engineering, People, Legal, Finance) to support onboarding, tooling, access, and security needs; driving improvements in IT processes and systems including identity management, device management, and SaaS tooling; supporting and maintaining compliance and security practices (SOC 2, ISO 27001) in partnership with internal stakeholders; identifying inefficiencies and implementing scalable solutions; and establishing clear operating rhythms (SLAs, ticketing workflows, documentation) to drive accountability and visibility.
You should have 7+ years of IT experience including leading or mentoring others in a team environment. A strong player-coach mindset is essential—you're comfortable leading while staying hands-on in execution. Experience in high-growth or startup environments where processes are evolving and adaptability is key is important. You'll need solid understanding of modern IT systems and tooling (IDP, MDM, EDR, VPN, DLP) and SaaS-based environments, plus experience supporting or partnering on compliance and security frameworks. Strong operational instincts, effective prioritization, and clear communication in remote, asynchronous environments are required.
Customer.io powers automated communication for over 8,000 companies, helping them send billions of emails, push notifications, in-app messages, and SMS daily using real-time behavioral data.
