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Rippling is a unified workforce platform that consolidates HR, IT, and Finance operations into a single system. The company has raised $1.4B+ from top-tier investors including Kleiner Perkins, Founders Fund, and Sequoia, and is headquartered in San Francisco.
As Senior Manager of Implementation for the Global EOR (Employer of Record) segment, you will lead a high-performing team responsible for customer onboarding, implementation, and time-to-value. This is a people-management role reporting to the Director of EOR Implementation.
Key responsibilities include:
- Hiring, mentoring, and developing team members to consistently exceed quarterly goals and performance targets
- Managing customer escalations to ensure satisfaction and maintain strong client relationships
- Leveraging data-driven insights to optimize implementation processes and team productivity
- Coordinating cross-functionally with Sales, Product & Engineering, and Customer Support teams to deliver seamless customer onboarding experiences
- Driving strategic initiatives aligned with business objectives in customer experience, product adoption, and team efficiency
- Working closely with senior leadership across Sales, CX, and Product to align implementation strategy with company goals
The ideal candidate is an operationally-minded leader with extensive experience building and scaling high-performing teams, executing strategic initiatives, and managing complex customer implementations. You should have a track record of driving measurable improvements in customer satisfaction, time-to-value, and team productivity. Strong cross-functional collaboration skills and the ability to balance customer needs with operational efficiency are essential.
