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Crusoe is seeking a Senior Manager to lead the Facility Remote Operations Center (ROC) in Dallas, Texas. This role owns the people, processes, and technology behind 24/7/365 remote monitoring of critical facility infrastructure across Crusoe's national AI data center portfolio.
You will build and lead a team of shift supervisors and operations specialists who serve as the first line of detection, triage, and escalation for facility events. The role blends operational leadership, technical fluency in MEP (Mechanical, Electrical, Plumbing) systems, and program-building responsibility as the ROC scales alongside Crusoe's rapidly growing AI infrastructure footprint.
Key responsibilities include:
- Lead 24/7/365 ROC operations, including staffing, scheduling, shift coverage, and performance management for remote operations supervisors and specialists.
- Establish and continuously improve monitoring protocols, escalation procedures, and standard operating procedures for facility alarms and events across the fleet.
- Serve as the senior escalation point for critical facility events, coordinating real-time response with on-site teams, vendors, and leadership.
- Maintain deep working knowledge of MEP systems within AI data centers, including electrical distribution, backup power systems, mechanical/cooling systems, fire detection/suppression, and building management systems.
- Partner with Facility/Critical Infrastructure Engineering to understand system design intent and normal vs. abnormal operating conditions.
- Own incident management processes for facility-impacting events, including detection, notification, escalation, and post-incident documentation.
- Lead root cause analysis and after-action reviews for significant events, driving corrective and preventive actions.
- Develop and maintain emergency response runbooks and escalation matrices in partnership with site teams.
- Act as connective tissue between remote monitoring and on-site Data Center Operations, Critical Facilities Engineering, Construction/Commissioning, and Security teams.
- Support commissioning and turnover of new sites into the ROC monitoring scope.
- Recruit, train, and develop ROC staff, building technical competency in MEP systems and monitoring tools.
- Build training programs and certification paths for remote operations specialists.
- Identify opportunities for automation, tooling improvements, and process standardization to improve detection speed and reduce alarm fatigue.
Required qualifications: 5+ years of experience in Data Center Operations with direct responsibility for critical facility uptime; strong working knowledge of MEP systems within data center environments, including electrical distribution, backup power, and mechanical cooling systems in high-density AI/HPC data center environments; prior experience in shift-based, 24/7 operations environments including staffing and managing rotating shifts.
