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Unite Us is seeking a Senior Manager, Enterprise Implementation to lead the delivery of strategic solution design, implementation consulting, and enterprise account stand-up services for their most complex customers and partnerships. This role sits within Product Delivery and focuses on embedding Unite Us team members with customers during critical partnership development stages to accelerate time to value and drive measurable outcomes.
You will serve as a trusted implementation advisor to customer stakeholders, helping translate operational objectives, program requirements, and organizational priorities into actionable implementation plans. Key responsibilities include leading discovery sessions and requirements-gathering activities, managing major projects and co-development initiatives, coordinating deliverables across cross-functional teams (Product, Implementation, Customer Success, Network), and developing solution design artifacts and implementation roadmaps.
You'll work closely with customers and internal teams to document business processes, operational workflows, and governance structures. You'll facilitate customer meetings, working sessions, and project governance activities to support decision-making and drive accountability. The role requires identifying implementation and organizational risks, proactively escalating concerns, and partnering with stakeholders on mitigation strategies.
You'll translate customer business requirements into actionable technical and operational recommendations, monitor project health and key milestones, and develop transition plans and knowledge-transfer materials to support sustained customer adoption. You'll also contribute to the evolution of Enterprise Services delivery methodologies and best practices.
Ideal candidates have 7+ years of experience in business, public health, or social services environments; demonstrated success leading complex projects and implementations; strong relationship-building skills with executive stakeholders; consultative problem-solving abilities; excellent communication and presentation skills; and experience with data analysis, Jira, Salesforce, and Google Suite.
