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Veeam Software, the Data and AI Trust Company, is seeking a Senior Manager of Customer Success Engineering to lead a team of Customer Success Engineers driving measurable customer outcomes across the Veeam Data Platform. This role balances strategic planning with hands-on execution leadership, ensuring customers realize value, improve resilience, expand adoption, and reduce renewal risk.
You will be accountable for building scalable customer success engineering practices spanning onboarding, adoption, technical success planning, resilience maturity, executive engagement, and renewal readiness. You'll serve as a coach, operational leader, customer escalation point, and cross-functional partner to Sales, Renewals, Product, Support, Professional Services, and Technical Account Management teams.
Key responsibilities include:
- Leading, coaching, and developing a team of Customer Success Engineers to deliver consistent, high-quality customer outcomes
- Setting clear expectations, performance standards, and operating rhythms for onboarding, adoption, success planning, resilience assessments, executive reviews, and renewal risk mitigation
- Driving scalable technical capability across the team, including expertise in Veeam Data Platform, disaster recovery and resilience, cloud platforms, virtualization, storage, operating systems, and automation
- Establishing and improving standards for customer success plans, technical assessments, and resilience maturity frameworks
- Managing customer escalations and serving as a trusted advisor for enterprise accounts
- Collaborating with cross-functional teams to align on customer outcomes and business objectives
- Building metrics and dashboards to track team performance, customer health, adoption, and renewal readiness
The ideal candidate is a proven technical people leader with strong customer engagement skills, deep understanding of enterprise IT and data resilience, and the ability to translate customer business objectives into measurable technical outcomes. You should have experience managing technical teams, driving customer success at scale, and working in a fast-paced SaaS environment.
