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Salary: USD 145,000 - 145,000 / annual
Tines is seeking a Senior IT Systems Engineer to design, build, and improve the internal systems that support the company's growing business. Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers intelligent workflow automation for customers including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson.
In this hands-on engineering role, you will own automation, integrations, and enterprise platform improvements that make the environment more secure, reliable, and scalable. Working alongside a Staff Systems Engineer and reporting to the Boston-based IT Manager, you'll partner with IT Operations to turn recurring support issues into durable solutions and work with Security and Internal Automation teams to help employees build and use technology safely.
Key responsibilities include:
- Administering and improving enterprise platforms such as Google Workspace, Slack, Jira, AWS, and other core IT systems, reviewing configurations, access, and capabilities to enhance security and usability
- Designing, building, testing, documenting, and maintaining automated workflows and integrations that reduce manual work and enable reliable employee self-service
- Partnering with IT Operations to investigate complex escalations, identify root causes, and replace recurring issues with scalable technical or process improvements
- Leading systems engineering projects from requirements gathering through rollout, monitoring, and operational handoff, balancing business needs, security, reliability, and maintenance effort
- Working with Security, Internal Automation, business stakeholders, and vendors to support secure use of enterprise technology and internal building in Tines
- Contributing to systems, processes, and documentation that support future Federal environment requirements
This is a US-based role with a preference for candidates in the Eastern Time Zone to support close collaboration with the Boston-based IT Manager and Staff Systems Engineer. Boston-area candidates would have opportunities to collaborate in person.
Requirements:
- Eight or more years of relevant IT systems engineering experience, or equivalent experience demonstrating senior-level technical ownership
- Strong hands-on administration and engineering experience across multiple enterprise platforms such as Google Workspace, Microsoft 365, Slack, Jira, AWS, identity providers, or endpoint management systems
- Experience personally building and maintaining automated workflows, integrations, or self-service solutions using APIs, scripting, or automation platforms
- Strong troubleshooting skills, including using logs and command-line tools to investigate complex issues, identify root causes, and implement durable improvements
- Sound judgment around access controls, data security, testing, change management, and rollback, with an understanding of build-versus-buy trade-offs and ongoing maintenance
- Experience independently delivering technical projects, managing competing priorities, and communicating clearly with engineers, operational teams, and business stakeholders
Helpful experience (not required): Previous experience with Tines, GCP, regulated environments, CMMC, FedRAMP, or Microsoft 365 GCC High. Experience supporting secure enterprise AI adoption or preparing systems documentation for compliance requirements.
