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Spryker is a modular, headless, API-first commerce platform trusted by industry leaders like Ricoh, Siemens, Daimler, Bosch, ZF, Hilti, and Aldi. As a Senior IT Engineer, you will be a trusted escalation point and proactive partner for Spryker's internal technology environment, ensuring employees have reliable technology, secure access, and responsive support.
You will serve as a senior member of the internal IT team, handling complex technical issues and supporting employees across their entire technology lifecycle—from onboarding and device provisioning through day-to-day support, role changes, and offboarding. Your responsibilities include:
• Acting as a senior escalation point for complex hardware, software, endpoint, identity, access, and connectivity issues, taking ownership through resolution
• Providing high-quality technical support across the company while maintaining a service-oriented employee experience
• Owning and continuously improving onboarding, offboarding, access-change, device-provisioning, and asset-management processes
• Administering and maintaining macOS and Windows environments, including endpoint configuration, device security, troubleshooting, and lifecycle management through MDM
• Managing identity and access processes across IdP, SSO, SAML, user accounts, groups, permissions, and application access
• Supporting administration and reliable operation of SaaS tools such as Google Workspace, Atlassian, Slack, and other internal business applications
• Maintaining accurate, practical documentation for systems, support procedures, knowledge articles, asset records, and recurring solutions
• Using scripting, automation, APIs, and AI-enabled approaches to make IT support more efficient, consistent, and scalable
You will improve systems and processes behind the support service so it scales with company growth, balancing fast incident resolution with thoughtful employee experience.
