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CoLab Software is hiring its first Senior Implementation Specialist to own customer onboarding and deployment for CoLab, a Design Engagement System (DES) used by major engineering organizations including Ford, Johnson Controls, Komatsu, and Polaris across industrial equipment, automotive, aerospace & defense, and shipbuilding.
In this role, you will guide customers from contract signature through confident adoption, ensuring they realize measurable value with the platform. You'll lead kickoff calls, design training sessions, configure customer environments (integrations, SSO, workspace setup, user permissions), and define onboarding milestones with clear timelines. You'll work closely with Customer Success Managers, Customer Success Engineers, Customer Education, and Product teams to ensure every customer is set up for success.
You'll navigate complex enterprise deployments, including large-scale rollouts with 100+ users, multi-site deployments, and global teams. This requires managing multi-stakeholder environments, working with customer IT teams on integrations with PLM systems (Windchill, Teamcenter, Enovia), and applying change management principles to help engineering teams adopt new collaboration workflows.
Beyond hands-on delivery, you'll build the onboarding function itself—creating repeatable playbooks, templates, and processes based on patterns across implementations. You'll document best practices, identify scaling opportunities, and partner with Customer Education to ensure implementation learnings flow into scalable content. You'll also help customers prepare for AI-powered features, including governance requirements and data readiness.
This is a hybrid role combining hands-on customer delivery with the opportunity to architect how a growing company onboards its customer base. You'll report to the VP of Customer Success and work across a collaborative customer-facing organization.
