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DailyPay is seeking a Senior Implementation Manager to lead complex implementations and integrations for SMB and Enterprise clients. This role sits at the intersection of project management, technical execution, and client advocacy, managing the full lifecycle from pre-sales through post-launch support.
You will own the implementation strategy for new clients, managing both technical and non-technical stakeholders including C-suite executives. Key responsibilities include leading technical integrations with third-party vendors, performing comprehensive discovery and documentation, managing re-implementations with focus on quality and minimal downtime, and serving as the internal advocate for clients across Sales, Product, Client Success, and Implementation Controls teams.
The role requires strong project and client management skills combined with technical proficiency. You'll perform technical research to solve complex integration challenges, lead data validation and UAT processes, and troubleshoot sFTP automation and API builds. You'll also mentor team members, elevate team capabilities through knowledge sharing, and provide product feedback based on implementation experience.
Required qualifications: Bachelor's degree in Business, Engineering, or equivalent; 3-5+ years implementing SaaS solutions or as a technical Client Success Manager; experience with demanding, high-stakes accounts and C-level stakeholder management; strong Excel and Google Suite proficiency; experience with data validation, unit testing, and UAT; familiarity with sFTP automation and API troubleshooting.
Preferred: HCM, Payroll, and Time Management Systems experience; Dell Boomi or similar integration platform experience; early-stage product and company background. The role requires occasional work outside normal business hours to support customers. DailyPay offers comprehensive health benefits, equity ownership, unlimited PTO, 401K match, and a collaborative, inclusive culture.
