SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: CAD 100,000 - 124,000 / annual
Staffbase is an AI-native Employee Experience Platform company (unicorn, $1B+ valuation) with 550+ employees serving 1,500+ customers across 14+ million employees globally. The company offers industry-leading agentic AI communications channels including intranet, employee app, and email solutions.
You will lead new Staffbase customer implementations, managing project plans and resources through both onboarding and growth phases. Your responsibilities include:
• Lead new customer implementations with full project management oversight
• Develop and execute deployment, change management, and adoption program plans for each engagement
• Communicate implementation status, issues, risks, and effort clearly to stakeholders
• Build and maintain deep product knowledge of Staffbase's core offerings
• Understand customer use cases and apply Staffbase enterprise best practices to implementations
• Apply vertical industry and functional best practices to customer deployments
• Establish and oversee customer adoption, training, and best practices development before and during initial rollout
• Troubleshoot and triage customer issues during implementation phases
• Collaborate with Sales to scope, estimate, and write Statements of Work for new projects
• Partner with Sales and Customer Success Managers to identify growth and expansion opportunities
• Serve as the voice of the customer, providing internal feedback on product improvements
You will work in a fast-paced, high-growth environment with offices in Toronto, Chemnitz, New York, Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul. The role offers hybrid flexibility with a yearly flex work allowance of $2,400, 31 vacation days annually, RRSP matching, health/dental/vision coverage, 12 weeks paid parental leave, and one volunteer day per year.
**Requirements:**
- 5+ years of consulting or client-facing experience
- Familiarity with implementing Software-as-a-Service solutions
- Several years of experience working on enterprise-scale deployments
- Strong application functional expertise and business application deployment cycle knowledge
- Strong account management skills
- Project management experience
- Self-motivated team player comfortable in fast-paced, high-growth environments
- Passion for cloud technologies
- Nice to have: communications industry background
