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Prolific is building the human data infrastructure that powers AI development. As a Senior Human Data Operations Partner (Research), you will own the operational success of complex, high-value research customer projects while helping shape the long-term capability of Prolific's Research participant supply.
This role combines hands-on delivery with strategic development. You will lead bespoke and technically demanding research engagements spanning academic studies, product testing, user interviews, and B2B/B2C market research—ensuring feasibility, quality, and execution excellence. You'll serve as the primary point of contact for participant-related operations, managing acquisition, onboarding, verification, and activation processes to meet project deliverables.
Beyond customer ownership, you will identify structural gaps and growth opportunities in the Research supply (niche professional segments, international expansion) and partner cross-functionally to build scalable solutions. You'll develop detailed project plans, workflows, and enablement materials; maintain high-quality, diverse participant pools; continuously optimize onboarding and activation funnels; and monitor engagement and quality metrics to drive improvements.
You will work closely with the Head of Human Data Operations, product, data science, and customer success teams to align operational priorities with strategic objectives. You'll transform manual processes into scalable, technology-driven solutions, act as a conduit between delivery and operational functions, and develop playbooks that turn reactive customer requests into repeatable capabilities. Success means improving time-to-data, fill rates, and customer outcomes while strengthening Prolific's Research vertical.
REQUIREMENTS:
- Experience in operations, ideally in marketplace or platform environments
- Demonstrated ability to manage multiple projects and meet deadlines in a fast-paced environment
- Strong project management skills with attention to detail and operational execution
- Experience implementing and optimizing processes to improve efficiency and scalability
- Proficiency in operational tools such as Metabase, Zapier, Asana, and HubSpot
- Exceptional communication and documentation skills with a track record of stakeholder enablement
- Confidence with data analysis and operational metrics to support decision-making and continuous improvement
- Familiarity with human data operations, product/data operations, participant recruitment, or managing global crowdsourcing/gig-economy platforms (preferred)
- Experience supporting AI/ML lifecycle projects such as data labeling, annotation, or domain-specific task curation (preferred)
- Understanding of Prolific's platform and its role in delivering high-quality human data for AI research (preferred)
