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Intercom is seeking a Senior GTM Enablement Manager, Operations to support the rapid evolution of its Global Sales Organization. Reporting to the Senior Director of Global Sales Enablement, you will serve as the critical link between the sales team and cross-functional GTM partners (Revenue Operations, Monetization, Legal, Systems) who create policies, tooling, and procedures impacting field execution.
Key responsibilities include:
**GTM Tech Stack Advisory:** Optimize the GTM technology stack, drive adoption across the sales organization, and ensure sales representatives derive maximum value from available tools.
**Strategic Project Leadership:** Lead high-impact, cross-functional strategic initiatives that increase GTM productivity, streamline processes, and drive meaningful behavior change across the organization.
**Cross-Functional Partnership:** Act as the primary enablement interface for key partners, translating their initiatives and updates into actionable enablement workflows and communications for the sales organization.
**Process Optimization:** Proactively identify bottlenecks and gaps in GTM processes. Design, document, and implement efficient workflows to improve rep productivity, data hygiene, and overall sales experience.
**Measurement & Insights:** Collaborate with Revenue Operations to define, measure, and report on enablement program effectiveness, tool usage, and process adherence, providing regular insights to leadership.
**Knowledge Management:** Develop and maintain sustainable processes for creating, updating, and surfacing critical content and knowledge to GTM teams at moments of need, leveraging generative AI and AI-powered knowledge retrieval.
Required qualifications: 5+ years in GTM Enablement, Revenue Operations, Sales Operations, or related role in high-growth SaaS. Proven ability to lead complex cross-functional projects from discovery to completion. Strong analytical mindset with ability to diagnose problems and design process-based solutions. Deep knowledge of sales processes, GTM motions, and productivity success criteria. Ability to work cross-functionally and build trusted relationships with senior leadership. Excellent communication and interpersonal skills.
Bonus experience includes high-growth SaaS background, hands-on Intercom administration, expertise with Salesforce, Gong, Outreach, and major CMS/LMS platforms, sales or revenue operations background, and experience in globally distributed teams.
