SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: EUR 76,500 - 95,500 / annual
Monzo is a fintech company on a mission to make money work for everyone, offering personal and business bank accounts, joint accounts, credit cards, savings, investments, and pensions primarily in the UK with EU expansion underway.
Reporting to the EU Director of FinCrime, Fraud and Dispute Operations, you will lead fraud operations oversight for Monzo's Dublin-based team. This role combines strategic partner management with hands-on execution across fraud and disputes operations.
Key responsibilities include:
- Overseeing outsourced fraud and disputes operations partners, ensuring accountability to SLAs and performance targets
- Monitoring fraud and disputes metrics, driving action with product teams to address identified trends
- Building and overseeing technology-enabled fraud monitoring and mitigation strategies covering various fraud typologies with automated alerts
- Combining data-driven insights with strategic thinking to align cross-functional teams (product, technology, data science, data engineering) around fraud and disputes vision
- Supporting the Director with Committee packs and regulatory reporting
- Managing change implementation oversight and prioritization of initiatives
- Collaborating with second line of defence and Money Laundering Reporting Officer (MLRO) on assurance activities and remediation
- Supporting third line of defence audit activities
- Partnering with third-party vendors to unblock and empower high performance delivery
- Solving complex challenges related to Monzo's EU expansion
You will work across multiple products including current accounts, business accounts, and partner with group data science, data engineering, product, and technology teams.
Requirements:
- Previous experience leading and managing fraud operations in payments or banking
- Demonstrated expertise leveraging data insights and analytics to drive strategic decision-making
- Proven track record achieving results through third-party and outsourcing management
- Strong problem-solving skills with ability to take initiative and create high impact for stakeholders
- Excellent stakeholder management and cross-functional coordination capabilities
- Experience partnering with data scientists, vendors, and compliance teams to proactively mitigate fraud trends
- Understanding of financial crime and money laundering risks in fintech products and services
- Commitment to championing automated processes for operational efficiency
