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Retell AI is a voice AI platform transforming customer experience for enterprises like CVS/Aetna, American Airlines, Lenovo, and Grab. The company has scaled to $80M ARR with 50 employees, is backed by Y Combinator and Alt Capital, and is valued at over $1.5B. Retell is building a modern CX platform where entire contact centers are powered by AI agents that act as frontline agents, QA analysts, and managers.
As a Senior Forward Deployed Engineer, you will work directly with enterprise customers across APAC to build, deploy, and scale voice AI systems. You'll sit at the intersection of customers and engineering, solving complex technical problems, shipping production systems, and helping shape the product roadmap.
Key responsibilities include:
- Own customer projects end-to-end, from initial requirements gathering through production deployment
- Build and deploy voice AI and LLM-powered applications tailored to customer needs
- Develop integrations and production systems using Python and JavaScript
- Work directly with customers to understand requirements and design technical solutions
- Run technical demos and help customers maximize value from Retell's platform
- Partner closely with Sales, Product, and Engineering teams to solve customer problems
- Identify product gaps and work with Engineering to improve the platform
- Help build Retell's presence across APAC
- Travel across APAC as needed
You'll be part of a fast-growing company recognized as #1 Best Places to Work in the Bay Area (2026), #3 Fastest-Growing Software Company (G2 2026), and Best Agentic AI Software (G2 2026).
REQUIREMENTS:
- 2+ years in a customer-facing technical role (Forward Deployed Engineer, Solutions Engineer, Technical PM, Customer Success Engineer/Support Engineer, or similar)
- Strong communication skills with ability to explain technical concepts clearly to both technical and non-technical stakeholders
- Strong software engineering skills, especially in Python or JavaScript
- Experience working with AI/LLM systems or complex technical products
- Comfortable operating in a fast-paced, ambiguous environment and moving quickly
- Fluent in both Mandarin and English
- Open to traveling across APAC as needed
- Based in Singapore or Hong Kong
