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Salary: EUR 76,500 - 95,500 / annual
Monzo is a fintech company on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, pensions, and credit products in the UK with EU expansion underway.
Reporting to the EU Director of FinCrime, Fraud and Dispute Operations, this Senior FinCrime Operations Manager role is based in Dublin with a hybrid working model (2-3 days per week in office, occasional travel to London HQ). You will oversee outsourced FinCrime operations partners, ensuring accountability for SLAs and performance metrics. This position combines hands-on execution with strategic thinking, requiring deep expertise in data analysis, transaction monitoring, AML/CTF compliance, screening, and onboarding rules implementation.
Key responsibilities include:
- Driving strategic oversight of outsourcing partners for FinCrime Operations
- Monitoring FinCrime metrics and coordinating action delivery with product teams to address trends
- Building and overseeing technology-driven solutions for screening, onboarding, and transaction monitoring
- Supporting the Director with Committee packs and change implementation prioritization
- Collaborating with second and third lines of defence on assurance activities and remediation
- Working cross-functionally with data science, engineering, product, and technology teams to support EU expansion
- Partnering with third-party vendors to unblock challenges and drive high performance
- Championing automated processes for operational efficiency
You will work across multiple products including current accounts and business accounts, combining data-driven decision-making with deep operational knowledge of financial crime risks in fintech.
REQUIREMENTS:
- Previous experience leading and managing FinCrime operations in payments or banking
- Demonstrated expertise in leveraging data insights and analytics for strategic decision-making
- Proven track record achieving results through third-party and outsourcing management
- Strong stakeholder management and cross-functional coordination skills
- Understanding of financial crime and money laundering risks across fintech products and services
- Experience partnering with data scientists, vendors, and compliance teams on fraud mitigation
- Problem-solving mindset with ability to take initiative and create high impact
- Enthusiasm for automated processes and efficient working methods
