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Salary: USD 113,943 - 139,263 / annual
Clear Labs is a genomics company that uses next-generation sequencing (NGS), robotics, and cloud-based analytics to simplify complex diagnostics for clinical and applied markets. The company's turnkey platform accelerates outcomes and improves accuracy across applications ranging from food-borne pathogens to infectious diseases.
The Senior Field Service Engineer will support both in-house and field-installed robotic systems for proactive and reactive maintenance activities. This role operates with significant independence and minimal supervision, requiring strong technical expertise and customer relationship skills.
Key responsibilities include:
- Installing new equipment, performing preventative maintenance, and executing emergency repairs on robotic systems at Clear Labs headquarters and customer sites worldwide
- Training customers on basic system maintenance and usage
- Building customer confidence through professional communication and technical competence
- Providing feedback to internal teams to identify failure points and drive system reliability improvements
- Supporting the Field Applications team to maximize equipment uptime and responsiveness
- Participating in quality process improvement initiatives
- Managing logistics activities to ensure timely product shipment and optimal inventory levels
- Supporting special projects in collaboration with other departments and OEM partners
- Coordinating with sales and evaluation teams to support financial targets
- Managing instrument sub-component configuration and spare parts inventory
- Maintaining a professional image with customers, clients, and vendors
The role requires significant travel (25–75% per month, including international and weekend travel) with little advance notice to support customer operations.
Requirements:
- Bachelor's degree in a related field strongly preferred
- Hands-on field service experience in biotech, life science, or robotics, including work in customer laboratories with proper biohazard safety precautions
- Strong troubleshooting skills in general electronics, electromechanical systems, robotics, liquid handlers, computers, and networking components
- Excellent communication skills and ability to manage customer expectations while delivering outstanding customer service
- Working knowledge of technical support activities to achieve world-class customer experience
- Current or previous expertise with Excel (required)
- Ability to lift, carry, push, pull, or move approximately 80 lbs. on an infrequent basis
- Availability for after-hours on-call support on a rotating basis
