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Cellanome is a well-funded biotech startup developing next-generation technologies to solve complex biological challenges. We are seeking a Senior Field Service Engineer to join our growing team and play a critical role in customer success and technical support.
You will be responsible for the full lifecycle of instrument service implementation, including installation, maintenance, troubleshooting, and repair of our proprietary instruments and platforms at both internal and external customer sites. Working in partnership with Field Application Scientists, you will provide comprehensive technical support to ensure optimal product use and drive customer satisfaction.
Key responsibilities include:
- Travel to customer and collaborator sites to deliver timely technical support, troubleshooting, design evaluation, and problem-solving/repair services
- Conduct customer site inspections for instrument receipt, installation, and relocations
- Ensure compliance with instrument specifications and warranty commitments
- Support new product introductions and field deployments to ensure successful market adoption
- Maintain detailed service records and documentation
- Collaborate with internal teams to identify improvement opportunities and drive product enhancements based on field feedback
- Provide training and guidance to customers on instrument operation and best practices
You will be surrounded by a capable, humble, and collaborative team of engineers, scientists, and problem-solvers. This role offers significant opportunity for career growth and impact in a fast-moving startup environment where you can wear multiple hats and directly influence company success.
