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Salary: USD 175,000 - 205,000 / annual
Crusoe is a vertically integrated AI infrastructure company building the future of energy-efficient AI compute. This role is responsible for ensuring that all colocation providers supporting Crusoe Cloud across North America operate in full alignment with Crusoe Operations Standards.
You will own the operational governance relationship with colocation partners, managing standards enforcement, compliance audits, incident management, and vendor performance. You'll serve as Crusoe's on-the-ground authority across a distributed, multi-provider colocation footprint, combining deep mission-critical facilities expertise with strong vendor management skills.
Key responsibilities include:
- Enforce Crusoe Operations Standards across all third-party colocation sites in North America through recurring audits, physical inspections, and documentation reviews against safety, reliability, security, and environmental standards.
- Partner with the Global Data Center Operations Standards team to localize standards in light of NFPA (70/70E/72), NEC, OSHA, and applicable state/provincial and utility interconnection requirements.
- Serve as the primary operational point of contact and escalation point for each colocation provider, managing communications, action items, and timely resolution of operational issues.
- Monitor service requests and ensure provider performance meets applicable Master Service Agreements (MSAs), Statements of Work (SOWs), and Service Level Agreements (SLAs).
- Conduct regular site visits, facility walkthroughs, maintenance reviews, and operational assessments with provider leadership.
- Lead governance cadences (monthly/quarterly business reviews) with providers, reviewing SLA performance, uptime, maintenance execution, and standards adherence.
- Review provider electrical, mechanical, fire/life-safety, and physical security systems for alignment with Crusoe standards, with particular attention to high-density GPU compute environments.
- Oversee commissioning and acceptance testing of new colocation suites prior to Crusoe Cloud go-live.
- Own Crusoe's review of provider root-cause analyses and maintain a regional risk register for colocation facilities across North America.
- Partner with Data Center Design & Construction, Security, Network/IT, Procurement, and Legal on colocation strategy, standards rollout, and contract renewals.
- Develop and maintain KPI scorecards for colocation provider performance and present regional performance and risk summaries to senior leadership.
- Champion a safety-first culture across the third-party portfolio.
Requirements:
- Bachelor's degree in Engineering, Facilities/Mechanical/Electrical Engineering, or related field, or equivalent practical experience.
- 8+ years of experience in mission-critical data center facility operations, including at least 3+ years managing multi-site or colocation-based operations at scale.
- Strong working knowledge of critical infrastructure systems: UPS, generators, switchgear, CRAC/CRAH and chilled-water cooling, fire/life-safety, and BMS/EPMS platforms.
- Proven experience managing third-party vendor and colocation relationships, including SLAs, MSAs, and governance cadences.
- Working knowledge of industry frameworks and standards such as Uptime Institute Tier classifications, ASHRAE thermal guidelines, and ISO 9001/14001/27001/45001.
- Excellent stakeholder management, audit, and written/verbal communication skills; comfortable presenting risk and performance data to senior leadership.
- Working knowledge of NFPA (70/70E/72), NEC, OSHA regulations, and North American utility interconnection practices.
- Familiarity with major North American colocation markets and providers (e.g., Digital Realty, Equinix, QTS, CyrusOne, Aligned).
- Ability to travel up to 30–50% within the United States and Canada.
Preferred qualifications:
- Experience supporting GPU-dense, AI/ML, or other high-density compute environments (including liquid cooling deployments).
- Professional certifications such as Uptime Institute Accredited Tier Specialist (ATS)/Accredited Operations Specialist (AOS), CDCP/CDCS/CDCE, PMP, or Six Sigma.
- Experience with data center commissioning (Cx) processes and acceptance testing.
- Prior experience at a hyperscaler, cloud provider, or colocation operator supporting rapid capacity growth.
