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Salary: USD 132,000 - 155,000 / annual
Airbnb's AirSupport team provides technology support to keep employees productive across all work environments. Within AirSupport, the Executive Support function delivers dedicated, high-touch technology experiences for Airbnb's senior leaders and their Executive Business Partners.
As a Senior Executive IT Support Engineer, you will be one of the most senior technical individual contributors within Executive Support, serving as a trusted technology partner to Airbnb's executive population. You will combine hands-on technical expertise with strong judgment, proactive planning, and cross-functional leadership to own complex and sensitive executive technology issues through resolution.
Key responsibilities include:
- Provide direct, high-touch technology support for executives and Executive Business Partners, taking end-to-end ownership of complex, sensitive, or time-critical issues
- Troubleshoot across endpoints and mobile devices, identity and access, connectivity, collaboration tools, AV and conferencing, and workplace technology systems
- Maintain ownership of issues spanning multiple technologies or teams, engaging appropriate technical owners and driving resolution
- Build trusted relationships with executives by understanding their workflows, technology environments, and upcoming priorities while exercising excellent discretion
- Own or coordinate executive technology lifecycle needs including onboarding, offboarding, device transitions, and other changes requiring careful planning
- Proactively prepare for board meetings, leadership meetings, travel, launches, demonstrations, and special events by identifying dependencies and addressing technology risks
- Identify recurring issues and patterns, develop recommendations for improvements, and lead cross-functional initiatives that drive scalable solutions
- Shape Executive Support technical direction and improvement priorities based on executive needs and broader employee technology strategy
- Represent Executive Support in major technology initiatives, influencing design, readiness, rollout, and supportability
- Communicate complex issues, impact, risks, and recommendations clearly to executives and senior leaders
- Develop technical standards, troubleshooting approaches, runbooks, and knowledge; mentor other engineers to raise IT Support Engineering craft
- Contribute to broader AirSupport priorities when coverage allows
- Participate in shared after-hours coverage and provide onsite, travel, event, or approved executive residential support as required
Requirements:
- 8+ years of experience in enterprise IT support, workplace technology, systems support, or related technical field, including meaningful experience supporting executives, senior leaders, or other high-touch and business-critical environments
- Strong hands-on technical capability across multiple technology domains, with deep expertise in one or more areas relevant to Executive Support
- Strong knowledge of enterprise endpoints and mobile devices, endpoint management, identity and access, collaboration platforms, networking fundamentals, and video conferencing or workplace AV
- Experience taking ambiguous technical or operational problems, defining an approach, and driving work through implementation with limited direction
- Demonstrated ability to identify patterns across support issues and translate them into broader technical, operational, or service improvements
- Experience leading cross-functional work and influencing decisions across teams you do not directly manage
- Ability to develop a clear technical point of view, evaluate tradeoffs, and make recommendations connecting immediate support needs to broader technology and organizational priorities
- Ability to build trusted relationships and communicate complex technical issues clearly with executives and senior leaders
- Excellent judgment, discretion, and composure in confidential, high-pressure, or high-visibility situations
- Demonstrated experience improving the capability of other engineers through mentoring, technical standards, documentation, or other reusable practices
- Proactive approach to support: identifying recurring friction and emerging risks to prevent issues rather than only resolving current ones
- Ability to participate in after-hours support rotation and provide occasional onsite, travel, event, or residential support based on business need
Additional helpful experience:
- Deep expertise in enterprise AV, video conferencing, live-event technology, or executive meeting environments
- Experience supporting executive travel, board meetings, major company events, or other high-stakes technology needs
- Experience with automation, scripting, AI-enabled support, or other tools that improve support quality and reduce repetitive work
- Experience supporting residential or other non-traditional technology environments within an enterprise security and support model
