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ServiceTitan is seeking a Senior Events Specialist to lead operational and logistical execution for Pantheon, their annual user conference serving 5,000+ attendees. Reporting to the Events Manager, you will own three critical pillars: sponsorship program management, internal booth strategy, and expo hall strategy & experience.
In the sponsorship role, you'll collaborate with Business Development to develop sponsorship packages, manage the sponsor-facing website experience, track revenue, serve as primary liaison for sponsors, and act as on-site point of contact during events. You'll manage large-scale sponsored activations and ensure sponsor compliance with all specifications.
For internal booth strategy, you'll partner with Audience Lead and Customer Success teams to define booth requirements that support ServiceTitan's ROI goals, capturing needs from internal Customer Programs teams and the Solution Center.
As owner of expo hall strategy, you'll develop the overall floor strategy for 100,000+ sq ft, including booth placement, traffic flow, and premium positioning. You'll design a dynamic experience incorporating lounges, activations, stages, and networking spaces. You'll lead the turnkey booth program, manage the exhibit house relationship from planning through on-site delivery, partner with the creative team on vision execution, and serve as central point of contact for internal stakeholders, sponsors, and vendors. On-site, you'll oversee move-in/move-out, booth setup coordination, and real-time issue resolution.
You bring 5-7 years of direct event management experience with large-scale user conferences (5,000+ attendees). Required: hands-on proficiency with Cvent (website builder, registration logic, reporting). You have proven ability to manage high-volume vendor invoices, track expenses, and navigate corporate procurement. You're a collaborative team player with exceptional written communication, meticulous attention to detail, and ability to manage multiple complex tasks simultaneously. You're self-motivated, confident in ownership, and willing to travel for comprehensive on-site support.
