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Salary: USD 100,406 - 153,409 / annual
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations (agriculture, construction, field services, transportation, manufacturing) to harness IoT data for actionable insights and operational improvement. The company helps improve safety, efficiency, and sustainability across industries representing over 40% of global GDP.
As a Senior Enterprise Implementation Consultant on the Strategic Customer Success team, you will be responsible for guiding large enterprise customers through the deployment and adoption of Samsara's IoT solutions for fleet and industrial assets. You own the customer relationship from post-sale through successful implementation, ensuring customers achieve quick time to value and continuous business value from the platform.
Your customers span trucking and transportation, food and beverage, passenger transit, utilities, school buses, and other critical industries. You will work cross-functionally with Sales, Support, Sales Engineering, and Product teams to deliver exceptional customer experiences.
Key responsibilities include: managing deployment of Samsara technology to large-scale customers; creating launch plans and product adoption roadmaps; tracking implementation progress, participation, and account health; running training sessions and demonstrating technology to both executives and day-to-day users; juggling multiple customer engagements in parallel; serving as a mentor to wider Customer Success and Support teams; and deeply understanding platform capabilities to explain them to diverse customer types. You will champion Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as the company scales globally.
This role requires exceptional customer-facing communication skills, the ability to quickly understand customer business contexts, and comfort explaining technology to both C-suite and operational users. The position may require travel to customer sites up to 10% of the time, including overnight stays.
REQUIREMENTS:
- 6+ years of experience in senior Customer Success, account management, or strategic consulting role (Enterprise SaaS experience preferred)
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Excellent consultative skills with experience in end-to-end system implementations
- Proven track record building trust and communicating effectively with diverse stakeholders (executives, Product/Engineering leadership, day-to-day users)
- Strong priority management and high emotional intelligence
- Passion for initiative and thriving in fast-paced, change-heavy environments
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor's degree from a 4-year institution
IDEAL CANDIDATE ALSO HAS:
- Strong bias for action, ability to think big, insistence on high standards
- Experience serving and supporting large-scale business solutions at Fortune 500 companies
