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Salary: USD 135,000 - 175,000 / annual
Medallion is a leading provider operations platform automating licensing, credentialing, payer enrollment, and compliance monitoring for healthcare organizations. The company has raised $130M from top-tier investors including Sequoia Capital and Google Ventures, and is ranked among the fastest-growing healthcare tech companies.
As Senior Engagement Manager, you will serve as the strategic post-sale leader and primary partner for a portfolio of complex enterprise healthcare accounts. You'll operate at the intersection of strategy, execution, and customer impact, managing relationships across operational, clinical, and executive stakeholders within healthcare organizations where provider operations directly affect revenue, compliance, and patient care.
Key responsibilities include owning a portfolio of enterprise healthcare accounts and building trusted relationships across multiple stakeholder levels; understanding each customer's business objectives and providing proactive strategic guidance; aligning executive stakeholders through structured business reviews (EBRs/QBRs) focused on measurable outcomes and ROI; leading large-scale client initiatives end-to-end with ownership of timelines, deliverables, and resource allocation; identifying and resolving internal and customer escalations across technical, business, and executive teams; partnering cross-functionally with Implementation, Operations, GTM, Product, and Engineering teams; analyzing customer workflows to surface inefficiencies and implementing process improvements; defining, tracking, and communicating key success metrics at the executive level; and driving adoption and long-term value realization to ensure solutions deliver sustained impact.
You'll report to the VP of Customer Experience and work in a highly collaborative, fast-moving environment where you manage multiple programs in parallel while serving as connective tissue across delivery teams and customer stakeholders.
