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LevelTen Energy operates the world's largest clean energy marketplace, connecting buyers and sellers of renewable energy assets and enabling faster deal execution through market intelligence, software, and transaction tools. The company has facilitated over $14.8 billion in clean energy transactions since 2016.
As Senior Director of Account Management for North America, you will lead the customer engagement function across all active LevelTen accounts in the region—including developers, corporate and utility buyers, advisors, partners, and data center hyperscalers. Reporting to the VP of Customer Engagement, you own retention, expansion, and marketplace activation outcomes for the North American book of business and serve as a senior voice on the Customer Engagement leadership team.
Key responsibilities include:
**Revenue & Retention:** Own North American renewal and net retention performance. Deliver against subscription retention targets across the NA book of business, build and operationalize a renewals motion across developer, buyer, advisor, and data center segments, surface churn risk early, lead save plays, and drive Net Revenue Retention through structured expansion plays.
**Marketplace Engagement:** Increase the rate at which active accounts submit projects, issue buy-side RFPs, respond to surveys, and contribute market signals. Partner with Product and Marketing on engagement campaigns and customer education. Connect customer engagement to success fee revenue by helping accounts move opportunities through to executed transactions.
**Team Leadership:** Manage a 7-person organization with 3 direct reports, including a manager layer. Coach, hire, and develop talent. Install consistent account management playbooks, QBR cadences, and customer health-scoring practices. Develop high-potential team members into the next generation of LevelTen leaders.
**Cross-functional Leadership:** Partner with North American Sales on new-business-to-AM handoffs and joint account expansion. Coordinate with European Account Management and Sales to maintain globally consistent customer experience. Partner with Sales Operations on Salesforce hygiene, reporting, and enablement. Represent the voice of the North American customer to Product and leadership.
**Customer Relationships:** Own executive engagement with strategic NA accounts. Maintain senior relationships with named strategic customers across all segments. Be a credible, senior voice with C-suite stakeholders on the clean energy market, LevelTen's products, and marketplace opportunity. Travel up to 15% for customer visits, industry events, and team gatherings.
Required qualifications: 10+ years of professional experience with significant background in clean energy, utility, or related industry. Bachelor's degree. Demonstrated ability to lead teams and develop strategic customer engagement plans. Track record of building internal and external credibility. Salesforce fluency. Strong command of modern Customer Success methodology (health scoring, QBRs, segmentation, NRR motions). Experience with data subscription or SaaS data products. Excellent executive communication and stakeholder management skills.
