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Salary: USD 180,000 - 303,600 / annual
PagerDuty (NYSE: PD) is seeking a Senior Director of Field Enablement to lead a team of enablement professionals supporting sales, customer success, and partnership organizations. You will build and scale the global enablement function to ensure customer-facing teams are equipped to sell and support PagerDuty's diversifying product portfolio as the company enters its next growth phase.
In this strategic leadership role, you will develop, execute, and optimize enablement programs in partnership with sales and customer success leadership. Key responsibilities include:
• Develop and execute enablement programs, determining priorities and success metrics with key stakeholders
• Gather and share customer, competitor, and market insights to enable effective positioning of PagerDuty's value proposition
• Drive creation of learning programs and events aligned with sales and company strategy
• Build and maintain an enablement delivery platform providing scalable, measurable content and learning resources
• Collaborate with marketing and product marketing to develop effective sales messaging, tools, and collateral
• Design and maintain end-to-end sales onboarding programs in collaboration with HR
• Develop and lead everboarding processes for continued skill development in a consumption-driven business model
• Build out and scale enablement support for Customer Success and Partnerships organizations
• Communicate enablement strategy, roadmap, and KPIs to global stakeholders
• Develop and maintain sales enablement resource libraries including playbooks, battle cards, and competitive intelligence
• Drive adoption of enablement tools (MindTickle, Highspot) and sales systems (Clari, Salesloft, Salesforce)
• Conduct regular assessments and audits of sales processes
• Set key metrics to assess impact of enablement efforts on sales performance
• Stay current with industry trends and emerging technologies in sales enablement
PagerDuty is the global leader in AI-first digital operations, trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, including customers like Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, and Zoom.
REQUIREMENTS:
Basic Qualifications:
• Bachelor's degree in business, marketing, or related field (MBA is a plus)
• 10+ years of sales enablement experience or combination of sales, post-sales, sales training, and enablement roles
• 5+ years of management experience leading and developing enablement teams
• Proven track record of building and delivering innovative, strategic sales enablement programs including training, onboarding, certifications, and sales events
• Experience implementing and maintaining content management platforms such as Highspot or Seismic
• 3+ years of experience in high-velocity, high-growth startup environments, preferably SaaS, or equivalent
Preferred Qualifications:
• Strong understanding of sales methodologies (Force Management, MEDDIC) and forecasting best practices
• Excellent communication and presentation skills with ability to train and influence sales professionals at all levels
• Experience with Sales Operations and Salesforce.com
• Proficiency in sales enablement tools, CRM systems, and content management platforms (Salesforce, Seismic, CRM Analytics)
• Analytical mindset with ability to provide actionable insights
• Knowledge of Sales Manager training and sales coaching for Enterprise sales
• Strong program and project management skills
• Detail and results-oriented with ability to balance strategic planning and hands-on execution
• Collaborative, team-oriented approach with cross-functional work ability
• Self-motivated and results-driven with passion for driving sales excellence
• Track record of driving sales enablement initiatives across different regions and markets
