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Copado is the leading DevOps platform for Salesforce, helping the world's largest organizations accelerate their Salesforce development lifecycle and digital transformation. The Support team is responsible for maintaining platform reliability, security, and customer success across all industries.
In this highly technical support role, you will lead tiered case queues (Signature, Success+, and Partner) and facilitate swarming sessions with DevOps Support Engineers to provide consultancy on aged or blocked cases. You'll diagnose complex platform issues, suggest workarounds, review technical case accuracy, and assess developer-bound investigations and known issue lifecycles. You'll advocate for customer needs and manage high-touch expectations to maintain top-tier customer satisfaction across premium accounts.
You'll develop deep expertise across assigned product areas, regularly conducting technical enablement sessions for support engineers while completing assigned projects. This role offers opportunities for rapid advancement and salary adjustment, and you'll work with one of the fastest-growing applications in the Salesforce ecosystem.
REQUIREMENTS:
- 3-5 years of experience in Salesforce
- 3-5 years of experience in Copado
- 1-3 years in Customer Support or DevOps
- Hands-on experience with SaaS environments, Git repositories, branching strategies, version control, and development tools (APIs, CLI, SQL, XML, error logs)
- Strong analytical and troubleshooting skills with a track record of mentoring junior engineers, managing complex escalations, and driving resolution accuracy
- Copado Admin and Developer Certifications (required)
