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Arcadia is an AI-powered energy intelligence platform serving Fortune 2000 companies. The platform automates utility bill management, energy procurement advisory, and sustainability reporting, helping enterprises save money, mitigate risk, and reduce carbon emissions.
As a Senior Data Analyst - QA, you will lead data quality and validation efforts across Arcadia's platform. You will review and analyze data exceptions using multiple systems and sources, conducting detailed investigations to identify discrepancies, errors, and inconsistencies. Your responsibilities include validating and reconciling information across sources, performing data corrections and updates, and maintaining comprehensive documentation of investigations and outcomes.
Beyond individual analysis work, you will serve as a subject-matter expert and resource for junior Data Analysts, providing guidance on difficult cases and conducting peer reviews. You will identify recurring issues and unusual patterns, communicating insights to leadership to prevent future problems. You will support process improvement initiatives by identifying workflow optimization opportunities and assisting with automation efforts. You will also participate in training, onboarding, and knowledge-sharing sessions, helping to elevate team capabilities.
Key responsibilities include: reviewing assigned exceptions and conducting root-cause analysis; validating data accuracy across multiple sources; performing required corrections and adjustments; tracking and documenting discrepancies and resolutions; escalating complex issues to Team Leads with supporting information; collaborating with internal teams and external stakeholders; identifying process gaps and improvement opportunities; maintaining confidentiality and data-handling standards; handling complex, high-impact cases; conducting advanced research and reconciliation; supporting quality reviews and improvement activities; and providing inputs on operational risks and process enhancements.
The role offers two shift options: 3 PM - 12 AM IST or 6 PM - 3 AM IST, both hybrid in Chennai.
REQUIREMENTS:
- 3–5 years of relevant experience in data operations, data quality, transaction processing, analytics, billing/finance operations, or similar areas
- UG/PG degree from a reputed institution
- Strong analytical and logical-thinking skills
- Excellent attention to detail and accuracy
- Ability to investigate issues systematically and identify root causes
- Ability to work with large volumes of information and identify discrepancies or patterns
- Good working knowledge of Microsoft Excel and Google Suite
- Ability to learn and work with multiple systems and applications
- Good written and verbal communication skills
- Ability to clearly document findings, actions, and resolutions
- Strong organizational and time-management skills
- Ability to work independently and collaboratively
- Ability to manage multiple priorities while meeting quality and turnaround-time expectations
- Strong ownership and accountability
- Willingness to learn new processes, systems, and business concepts
- Ability to independently handle complex and ambiguous cases
- Stronger analytical and investigative capabilities than mid-level peers
- Ability to guide junior analysts on complex issues
- Experience in peer review, quality checks, or knowledge-sharing
- Ability to identify trends and recommend process improvements
- Ability to communicate complex findings clearly to leads and stakeholders
