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Juniper Square is a leading operations platform for private markets, serving 2,300+ GPs with $300B+ under administration. The company unifies technology, data, and fund administration services, and is now introducing JunieAI, a purpose-built AI platform for private markets workflows.
You'll join as a Senior Customer Solutions Specialist, founding member of the EMEA team. This role bridges customer success and technical support, requiring deep product expertise and the ability to guide customers through complex private markets operations.
Key responsibilities include:
- Deliver technical support via phone, email, Zoom, and chat, owning timely resolutions
- Develop expert-level knowledge of the Juniper Square platform and private markets industry
- Build strong relationships with customers, acting as a trusted advisor
- Collaborate with Customer Success Managers, Product Managers, and Engineers on complex solutions
- Guide customers through onboarding and conduct needs-assessment meetings
- Advocate for customers by sharing feedback to inform product development
- Independently manage high-profile escalations, de-escalate difficult situations, and maintain high CSAT scores
- Contribute to team culture and mentor colleagues
- Occasional travel to the US as needed
You'll work UK business hours with flexibility for periodic later meetings (several times monthly). This role is ideal for someone seeking growth in Customer Success, Technical Consulting, Sales, or Customer Enablement.
Required: Bachelor's degree (Finance, Accounting, Economics, MIS, or business-related preferred); 4-6+ years in relevant customer-facing or technical support roles; excellent written and verbal communication; strong troubleshooting and analytical skills; technical aptitude and desire to learn; assertiveness and empathy in problem-solving.
