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Two is a B2B commerce fintech company transforming how businesses pay and get paid. Backed by Sequoia Capital and other top-tier investors with €50M+ raised, the company is building B2C-like simplicity and speed into B2B payments.
This Senior Customer Support Specialist role is a high-impact position for an experienced support professional ready to serve as a principal expert and bar-raiser within Two's global customer support team. You will take extreme ownership of complex, high-value B2B payment issues for key Swedish merchants, moving well beyond ticket closure to drive process improvement and team elevation.
Key responsibilities include: serving as the operational expert and go-to person for all business-as-usual servicing activities for key Swedish merchants; handling Tier 2 escalations and complex B2B financial and technical inquiries via chat and email; providing clear, professional communication in Swedish and English to turn difficult situations into positive brand experiences; acting as the primary bridge between the Swedish customer base and internal teams (Operations, Product, Engineering) to diagnose issues and ensure permanent resolution; proactively identifying gaps in processes, product functionality, or documentation and leading implementation of solutions; and mentoring junior agents while setting benchmarks for troubleshooting quality.
Requirements: minimum 2 years customer support experience (or demonstrated aptitude as a motivated graduate); native or full professional fluency in Swedish and expert English; documented ownership mentality with accountability for issues outside standard scope; advanced troubleshooting skills and strong foundational knowledge in fintech, SaaS, or B2B payment processing; expert proficiency with CRM and ticketing systems (Zendesk, Intercom). Nice-to-haves include 1+ year in a Senior/Tier 2/Escalation role, Nordic language skills (Finnish or Norwegian), direct B2B e-commerce or merchant account management experience, and prior high-growth startup experience.
Two offers competitive compensation, 5000 SEK annual health allowance, 5000 SEK learning allowance, 5000 SEK mobile phone support every 24 months, employee equity, and the ability to work abroad up to 30 days per year.
