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Cyera is hiring a Senior Customer Success Engineer to serve as a technical expert and trusted advisor for enterprise customers adopting AI security solutions. The role focuses on optimizing customer utilization and ROI of the Cyera platform, which provides AI trust infrastructure for Fortune 1000 companies.
Key responsibilities include:
- Serve as the primary technical expert on the Cyera Platform, demonstrating deep product knowledge and expertise to customers at all organizational levels.
- Act as a trusted advisor to customers, from practitioners to executives, helping them achieve their business and technology objectives.
- Drive customer adoption through effective onboarding, training, and consultative use-case design tailored to each customer's specific requirements and desired outcomes.
- Proactively ensure customers realize full value from their investment by monitoring health indicators, tracking usage, and driving sustained platform adoption.
- Identify and resolve obstacles impacting customer success, collaborating cross-functionally with peers to address blockers promptly.
- Advocate for customer feedback and voice, actively influencing Cyera's product roadmap and development priorities.
- Troubleshoot and resolve technical issues, ensuring smooth platform operation and seamless customer experiences.
- Conduct Quarterly Business Reviews with customers to evaluate progress and identify expansion opportunities.
- Develop joint success plans with customers aligned to their goals.
- Mentor team members, sharing expertise and supporting their professional development.
- Participate in hiring and interview processes to build the team.
- Document and share best practices internally and externally to foster continuous improvement.
The role requires 25-50% annual travel to engage directly with clients. This is an opportunity to work at the intersection of data security and AI adoption, supporting enterprises in deploying AI safely and securely.
