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Salary: USD 131,900 - 337,700 / annual
Veeam Software, the Data and AI Trust Company, is seeking a Senior Customer Success Engineer to drive long-term customer outcomes for the Securiti AI Data Command Center platform. You will serve as the primary technical owner for assigned customers, combining soft skills and technical expertise to maximize customer success and adoption.
Key Responsibilities:
- Setup and facilitate customer onboarding; orient stakeholders to administration portals and support channels
- Identify expansion opportunities by analyzing platform usage and customer environments; conduct success planning and strategy sessions to align business outcomes with product adoption
- Conduct technical assessments and recommend solutions across DSPM (Data Security Posture Management), Privacy, Data Security, and AI Governance offerings
- Perform quarterly technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews
- Monitor early churn signals; define mitigation plans and partner on renewal strategy with actionable technical insights
- Build business cases; define value realization metrics; articulate expansion opportunities; schedule checkpoint reviews with stakeholders
- Collaborate with cross-functional teams (Sales, Product, Support) to ensure customer success and drive product feedback
- Develop and deliver customer training and enablement content
- Maintain detailed customer records and success metrics in CRM systems
This is a customer-facing technical role requiring deep expertise in data security, privacy compliance, and AI governance. You will work independently with strategic accounts while supporting the broader customer success organization.
Requirements:
- 5+ years of customer success, customer engineering, or technical account management experience
- Solid technical understanding of data security, privacy, and AI governance concepts
- Demonstrated ability to conduct technical assessments and recommend enterprise solutions
- Strong communication and presentation skills; ability to articulate complex technical concepts to non-technical stakeholders
- Experience with SaaS platforms and cloud environments
- Proficiency with CRM systems and success metrics tracking
- Ability to manage multiple customer relationships simultaneously
- Self-motivated, organized, and naturally collaborative
- Bachelor's degree in Computer Science, Information Security, Business, or related field (or equivalent professional experience)
