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Veeam, the Data and AI Trust Company, is seeking a Senior Customer Success Engineer to drive long-term customer outcomes across the Veeam Data Platform. This role is based in France and combines technical expertise with customer advocacy to maximize adoption, resilience, and business value.
You will serve as the primary technical owner for 5–50 Enterprise and Commercial-Named accounts (typically $100K+ ARR), leading onboarding, adoption optimization, and strategic account planning. Key responsibilities include:
• Account Configuration & Onboarding: Configure customer accounts, customize backup policies and storage, facilitate stakeholder orientation, and introduce support channels.
• Success Planning & Migration: Identify migration opportunities, analyze usage patterns, conduct success planning sessions, and align business outcomes with product adoption.
• Technical Assessments & Architecture: Conduct resilience assessments, build protection plans, and recommend software products and architectures across the Veeam Data Platform.
• Resilience Reporting: Run recovery simulations, apply the Veeam Data Resilience Maturity Model (DRMM) to track resilience posture, and deliver quarterly resilience reports with measurable customer value.
• Churn Mitigation & Renewal Strategy: Monitor signals to detect churn risk early, define mitigation plans, and partner with Sales on renewal strategy with actionable technical insights.
• Expansion & Business Cases: Build business cases, define TCO, articulate value propositions for expansion, and schedule checkpoint reviews with stakeholders.
• Executive Engagement: Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
• Cross-Functional Collaboration: Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
Required Qualifications:
• 5+ years in customer-facing engineering roles focused on data backup and recovery (Technical Consulting, Pre-Sales SE, Technical Account Manager)
• Advanced English proficiency
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices
• Strong experience designing and executing protection plans, migrations, and recovery simulations
• VMCE certification required (may be completed post-hire within an agreed timeframe)
• Proven ability to translate business outcomes into technical adoption roadmaps
• Executive stakeholder engagement skills with ability to synthesize technical, business, and risk signals
• Excellent communication, cross-functional collaboration, and stakeholder management skills
Preferred Certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert.
Note: Applicants must be permanently located in France. Remote work is only available for employees located in France.
