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Veeam is seeking a Senior Customer Success Engineer to drive long-term customer outcomes across the Veeam Data Platform in Spain. This is a technical customer-facing role combining engineering expertise with strategic account management.
In this position, you will be the primary technical owner for 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR. You'll lead customer onboarding, adoption, and optimization initiatives while proactively identifying churn risk, migration opportunities, and upsell potential.
Key responsibilities include:
- Configure customer accounts, customize backup policies, and facilitate technical onboarding with stakeholder orientation
- Identify migration opportunities by analyzing usage patterns and conducting success planning sessions
- Conduct disaster recovery assessments, build protection plans, and recommend Veeam Data Platform architectures
- Execute recovery simulations and apply the Veeam Data Resilience Maturity Model (DRMM) to track resilience posture and deliver quarterly reports
- Monitor churn signals early, define mitigation strategies, and partner on renewal strategy with actionable insights
- Build business cases, define total cost of ownership (TCO), and articulate expansion value propositions
- Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates
- Collaborate on marketing-informed campaigns to drive adoption and expansion
- Own technical success plans and adoption roadmaps, influencing commercial terms in partnership with Sales and CS leadership
You bring 5+ years of customer-facing engineering experience in data backup and recovery (Technical Consulting, Pre-Sales SE, or Technical Account Manager roles). You have advanced English proficiency and hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices. VMCE certification is required (may be completed post-hire). Preferred certifications include AWS Solutions Architect and Microsoft Azure Administrator/Solutions Architect Expert.
You excel at translating business outcomes into technical adoption roadmaps, engaging executive stakeholders, and synthesizing technical, business, and risk signals into clear recommendations. Strong communication, cross-functional collaboration, and stakeholder management skills are essential.
Veeam offers 22 paid vacation days plus 4 VeeaMe Days for self-care, private medical insurance through Sanitas, life and disability insurance, enrollment in Spanish public health and social security, and professional development through LinkedIn Learning and O'Reilly.
