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Fieldguide is a growth-stage B2B SaaS company automating and streamlining work for audit, advisory, and tax practitioners at major CPA firms. The company is backed by top-tier investors including Goldman Sachs Growth Equity, Bessemer Venture Partners, Y Combinator, and others, and is headquartered in San Francisco.
As Senior Customer Success Enablement Manager, you will be a strategic partner to the Customer Success and Implementation teams, reporting into Revenue/Sales Enablement leadership. Your primary responsibility is identifying performance gaps and building programs, tools, and AI-native workflows to close them—spanning from new hire onboarding through continuous enablement.
Key responsibilities include:
- Diagnosing what prevents CS reps from performing at their best (skill gaps, unclear processes, missing content) and designing targeted enablement programs to address these gaps
- Partnering with Product to translate feature launches and roadmap changes into practical, digestible enablement content that covers not just messaging but also setup, testing, troubleshooting, and metrics interpretation
- Identifying manual, repeatable work across CS and building AI-native tools and workflows to create operating efficiency
- Establishing feedback loops from the field by partnering with Customer Education, Support, and Product Marketing to inform onboarding, operations, playbooks, and tooling
- Owning the design and continuous improvement of onboarding curriculum, ramp plans, and ongoing enablement for CS and Implementation teams
You will work closely with CS Leadership, Implementation, Product, and cross-functional partners. Success is measured by CS team effectiveness: knowledgeable, well-prepared representatives at all technical levels, stronger renewal and expansion execution, and consistent adoption of playbooks and processes.
Required qualifications: 6+ years professional experience with at least 3+ years in Sales, Solutions Engineering, or Customer Success Enablement. Experience as a former practitioner or related role within accounting industry is required. You have run demos, built training, or created enablement materials. Strong interpersonal skills, ability to translate between audiences, highly organized and detail-oriented, comfortable in fast-paced, changing environments.
Bonus: experience building onboarding or enablement programs for Implementation/CS teams, or scaling CS enablement alongside rapid growth.
