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Payoneer is seeking a Senior Customer Experience Manager to lead customer success initiatives for B2B clients in the EMEA and North America regions. Founded in 2005, Payoneer is a global financial platform serving over 2,500 colleagues and customers across 190+ countries, specializing in cross-border payments, compliance, multi-currency management, and business intelligence solutions.
In this role, you will own and drive customer success strategies ensuring long-term retention and growth. You'll lead high-value client relationships, delivering exceptional B2B experiences and overseeing seamless onboarding processes so clients realize value from day one.
Key responsibilities include acting as a strategic partner for key accounts, fostering deep and impactful relationships. You'll take charge of escalations and proactively resolve customer challenges, implementing strategies to enhance satisfaction and retention. You'll collaborate with sales and product teams to drive account expansion and revenue growth, identifying upselling and cross-selling opportunities to maximize client value.
This is a leadership-focused role where you'll shape the future of customer success at Payoneer, combining strategic thinking with hands-on customer advocacy. The position requires managing complex B2B relationships across multiple regions while driving measurable business outcomes through customer-centric initiatives.
