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ScyllaDB is the recognized leader in high-performance, low-latency NoSQL databases. The company's flagship product is a drop-in replacement for Apache Cassandra and DynamoDB that delivers dramatically higher performance and lower node-to-node latency, powering industry leaders like Disney, Tesla, Whoop, Mavenir, and Discord.
The Customer Engineering team sits at the center of customer success, helping technically demanding organizations architect, deploy, optimize, and scale mission-critical distributed database environments.
As a Senior Customer Engineer, you will serve as a trusted technical advisor for enterprise customers, owning complex implementations, migrations, performance optimization efforts, and escalations. This is a senior post-sale technical role for an experienced practitioner capable of independently leading technically demanding customer engagements.
Key responsibilities include:
• Advanced Customer Technical Ownership: Serve as the primary technical advisor for enterprise customer accounts with moderate to high technical complexity. Independently lead customer deployments, migrations, upgrades, health reviews, and performance optimization initiatives. Conduct deep technical reviews including application architecture, query behavior, driver configurations, infrastructure sizing, replication strategy, and operational best practices. Proactively identify technical risks, performance bottlenecks, and adoption opportunities before they become customer-impacting issues.
• Complex Troubleshooting & Escalation Management: Lead troubleshooting for complex customer technical issues involving performance degradation, infrastructure constraints, latency anomalies, scaling concerns, cluster instability, and operational surprises. Act as a senior technical escalation resource within the Customer Engineering team. Coordinate effectively with Support, Engineering, Product, Customer Success, and Cloud Operations to drive timely issue resolution. Maintain calm, effective technical leadership during customer-facing production incidents.
• Implementation & Migration Leadership: Lead technically sophisticated implementation and migration efforts, including production modernization initiatives and migrations from Cassandra, DynamoDB, or related platforms. Drive production readiness planning and operational best practices with customer technical teams. Ensure technical execution quality across assigned engagements.
• Technical Leadership & Team Enablement: Mentor Customer Engineers through technical coaching, knowledge sharing, and collaborative problem solving. Contribute to the development of troubleshooting guides, technical playbooks, architectural best practices, and internal enablement materials. Help identify repeatable technical challenges and opportunities for process improvement or automation.
• Cross-Functional Customer Success Partnership: Partner closely with Customer Success Managers to support account health, adoption planning, technical risk mitigation, and expansion opportunities. Support Sales and Solutions Engineering with technical diligence, customer transitions, and occasional strategic customer engagements. Provide actionable field feedback to Product and Engineering teams to improve product usability and customer outcomes.
• Technical Community Contribution: Contribute to internal technical enablement programs, Scylla University content, customer workshops, documentation, blogs, or technical presentations where appropriate. Help strengthen ScyllaDB's technical credibility internally and externally.
The ideal candidate combines deep technical expertise, strong customer engagement skills, sound architectural judgment, and a hands-on bias toward execution. This role carries an expectation of technical leadership within the Customer Engineering organization—mentoring peers, improving operational best practices, and helping scale technical excellence across the team.
