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Toptal, a global network of top talent in business, design, and technology with $200+ million in annual revenue, is seeking a Senior Creative Operations Manager to join its Creative Team. Reporting to the Director of Creative Operations, you will own the operational side of the creative process from intake through delivery, partnering closely with Creative Leads and cross-functional stakeholders.
In this fast-paced, remote role, you will serve as the primary operations partner for complex creative projects including advertising campaigns, video, podcasts, social media, and other creative initiatives. Your key responsibilities include:
• Own project planning and execution from intake through final delivery, developing project plans, roadmaps, timelines, and milestones while maintaining accurate project information in project management tools.
• Review incoming creative briefs and manage the weekly intake process with the Director of Creative Operations, ensuring projects are clearly defined, appropriately scoped, prioritized, and ready for kickoff.
• Partner with Creative Leads and cross-functional stakeholders to balance needs, business priorities, resources, and deadlines while proactively identifying and resolving risks, capacity constraints, and timeline impacts.
• Facilitate project kickoffs and weekly status meetings, ensuring deliverables, owners, timelines, decisions, and next steps are clearly documented and communicated.
• Provide regular project updates and reporting to maintain visibility into priorities, project health, and any overdue, at-risk, blocked, or impacted work.
• Escalate complex or high-impact issues to the Director of Creative Operations with clear context and recommended solutions.
• Identify opportunities to streamline workflows, improve processes, and increase operational efficiency across the Creative Team.
• Contribute to a culture of accountability, collaboration, transparency, and continuous improvement.
You will be expected to work independently with minimal supervision, exercise sound judgment, and actively contribute to solving problems and improving processes. This is a fully remote position, but candidates must work within one hour of Eastern Time (US).
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor's degree required.
• 5+ years of project or creative operations experience within an advertising agency, design studio, creative department, or similar environment.
• Demonstrated experience managing multiple creative projects with competing priorities and deadlines.
• Strong understanding of creative workflows and ability to translate business needs into clear, actionable project plans.
• Experience working with project management platforms such as Asana, Jira, Trello, Monday.com, or similar tools.
• Outstanding written and verbal communication skills with ability to clearly communicate project requirements, status, risks, and decisions.
• Strong organizational skills and exceptional attention to detail.
• Ability to remain calm, resourceful, and solutions-oriented when managing tight deadlines or shifting priorities.
• Strong relationship-building and collaboration skills, with ability to work effectively across Creative and non-Creative teams.
• Proactive mindset with demonstrated ability to identify opportunities for process improvement and operational efficiency.
• Ability to work independently, exercise sound judgment, and take ownership in a fast-paced, highly collaborative environment.
• Ability to handle a wide variety of challenges, deadlines, and diverse contacts.
• Must be authorized to work in the US at time of hire; no visa sponsorship offered.
• Resumes and communication must be submitted in English.
