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Salary: USD 100,000 - 140,000 / annual
Empathy is a venture-backed healthtech company transforming how families navigate life's most difficult transitions—from loss of a loved one to major life changes. The company combines technology with compassionate human care, partnering with leading employers, insurers, and financial institutions to deliver support at scale. Empathy currently supports over 50 million people across the US, Canada, and the UK, and has raised over $160 million from top-tier investors including General Catalyst and Index Ventures.
The Commercial Operations team serves as the connective tissue driving Empathy's commercial growth. In this Senior Commercial Operations Associate role, you will own two primary focus areas:
**1. Proving Empathy's Value**
You'll be the engine behind demonstrating Empathy's impact to prospects and clients. This includes owning the business value roadmap, tracking key metrics, and driving high-impact opportunities to execution. You'll partner closely with Sales and Client Success to understand what resonates with stakeholders and what drives renewals, feeding insights back to sharpen Empathy's value narrative. You'll collaborate with Product to design and run experiments on new features, ensuring the ones that ship move the needle for clients. You'll coordinate cross-functional forums and workshops across Sales, Product Marketing, Product, and Client Success, serving as the central point of contact for ideas, escalations, and progress. You'll also build the infrastructure and frameworks that make value repeatable, establishing best practices and ROI assets that raise the bar across the organization.
**2. Driving Business Priorities**
Working alongside the COO and Principal of Commercial Operations, you'll plug into the priorities that move the business—some planned, many emerging week-to-week. You'll drive commercial ops priorities from company strategy and product launches to support strategies and ad hoc challenges. You'll own how the team sets and tracks goals, building reporting that shows progress against plan and keeping leadership informed. You'll champion an experimentation mindset across Empathy, proactively identifying opportunities to unlock value and efficiency, validating quickly with available data and creative approaches. You'll bring the team together through hackathons, social impact work, and cross-functional moments that strengthen culture. You'll also lead AI adoption efforts, spreading quick wins and best practices across divisions to sharpen day-to-day efficiency.
You're a natural project and stakeholder manager who thrives in complex, ambiguous environments. You're a self-starter with an entrepreneurial mindset, energized by white space and more comfortable building from scratch than following a playbook. You excel at designing experiments, drawing defensible conclusions, and moving fast with imperfect data. You're a strong communicator who can make complex frameworks land with senior stakeholders and translate them into action. You're equally comfortable setting strategy and executing it.
