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Crusoe is a vertically integrated AI infrastructure company powering the world's most ambitious AI workloads with an energy-first approach. As a Senior Cloud Support Engineer, you'll be the primary technical point of contact for Crusoe Cloud customers, ensuring they can seamlessly leverage sustainable, low-cost GPU compute for AI/ML, physics simulations, and computational biology applications.
You'll provide exceptional technical support via Zendesk while maintaining 95%+ customer satisfaction scores and meeting SLAs. Your responsibilities include diagnosing and resolving complex issues related to VMs, hardware failures, and scaling tests using CLI and internal tools. You'll participate in a 24/7 on-call rotation to ensure timely resolution of critical issues and manage alert triage and maintenance windows.
Collaboration is central to the role—you'll work closely with SRE, Networking, and Storage teams from initial triage through root cause analysis delivery. You'll also develop onboarding materials, knowledge base documentation, and standard operating procedures to support team growth and knowledge sharing.
You bring 5+ years of customer support experience, ideally in cloud, storage, or networking environments, plus strong Linux CLI proficiency and Git expertise. You have hands-on experience with container orchestration (Kubernetes), workload management (Slurm, Terraform), and monitoring tools (Grafana). Familiarity with AWS, Azure, or GCP is expected, and understanding of HPC technologies like Infiniband, RDMA, RoCE, and SDN is highly valued. A Bachelor's degree in IT, Computer Science, Engineering, or related field (or 4+ years equivalent technical experience) is required.
Bonus qualifications include cloud certifications (CKA, CKAD, AWS Solutions Architect), automation and scripting skills, and a passion for sustainability. This is a full-time position offering competitive benefits including pension contributions, private health and dental insurance, income protection, and life assurance.
