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Ethos is a life insurance technology company transforming how life insurance is bought, sold, and underwritten through a three-sided platform serving consumers, agents, and carriers. The company offers instant, accessible products with no medical exams required, democratizing access to life insurance.
You'll join the fast-growing Annuities team as a scrappy, versatile Business Operations Associate in a generalist role with broad exposure to how a scaling business operates. This is not a single-process seat—your week might include building staffing analysis, project-managing cross-functional launches, or fixing broken workflows blocking the team.
Key responsibilities include owning 2-4 cross-functional initiatives end-to-end (partnering with Sales, Product, and Compliance), building analyses and models that inform leadership decisions, supporting sales team scaling through hiring coordination and carrier appointments, documenting tribal-knowledge processes into repeatable playbooks, coordinating vendor and systems rollouts (e.g., Firelight, Annuity Genius), running team operating cadences like pipeline reviews, diving into ad-hoc problems when needed, and maintaining Salesforce data hygiene.
You thrive operating without a script, moving fluidly between spreadsheet work and stakeholder conversations, and turning messy problems into repeatable processes. You have strong analytical and spreadsheet skills (Excel/Google Sheets), can structure analyses from incomplete inputs, and communicate clearly across all levels. You're an agile self-starter who owns projects from day one, comfortable with ambiguity, and detail-oriented enough to hand analyses directly to leadership.
Required: 5+ years in sales operations, business operations, or analytically intensive roles at established firms or high-growth startups. Insurance or regulated-financial-product experience is a plus. Salesforce/CRM admin experience and familiarity with sales technology systems are bonuses.
