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Bybit, a leading cryptocurrency exchange and digital financial platform serving 80+ million users across 200+ countries, is seeking a Senior Business Intelligence Manager to serve as the core BI partner for the Payment business.
In this role, you will develop deep expertise across payment scenarios including Crypto Pay, stablecoin payments, merchant payments, and cross-border payments. You will independently collaborate with business leaders, Product, Operations, and Business Development teams to understand objectives, identify growth opportunities, and surface risks. Your work will directly influence product strategy, business planning, and key decision-making through in-depth analytical insights and actionable recommendations.
Key responsibilities include:
**Business Partnership & Decision Support:** Serve as the primary BI partner for Payment business; develop comprehensive understanding of business models, core metrics, and growth drivers. Independently partner with cross-functional leaders to identify business issues and opportunities. Build analytical frameworks that deliver strategic insights to drive data-informed decisions. Actively participate in business discussions to influence outcomes rather than passively fulfilling requests.
**Payment Analytics & Deep-Dive Analysis:** Own in-depth analysis across all payment-related businesses. Build systematic monitoring frameworks around core metrics including transaction volume, success rates, conversion rates, active users, merchant activity, and revenue. Conduct multi-dimensional deep dives (by user, merchant, product, payment method, PSP, channel, region) to identify performance drivers. Independently perform root cause, attribution, and trend analysis for metric anomalies. Identify business opportunities by incorporating industry trends and competitor performance.
**Business Growth & Performance Optimization:** Use data analysis to support product growth, user acquisition and retention, payment penetration, merchant expansion, and transaction volume growth. Analyze user behavior, conversion funnels, and channel efficiency to uncover bottlenecks and opportunities. Evaluate business impact of product features, marketing campaigns, partnerships, and strategies. Translate analytical recommendations into concrete actions and track outcomes. Support evaluation and strategy development for new products, markets, and payment scenarios.
**Analytical Ownership & Business Impact:** Independently own complex end-to-end analytical projects from problem definition through impact evaluation. Build and optimize the Payment KPI framework, dashboards, and monitoring mechanisms. Proactively challenge assumptions and propose actionable solutions. Take ownership of delivery quality and measurable business outcomes. Develop reusable frameworks and methodologies to enhance team capabilities.
**Requirements:**
- 5+ years of experience in Business Intelligence, Product Analytics, or Business Analytics
- Proficiency in SQL and data visualization tools (Tableau, Looker, or similar)
- Strong analytical and problem-solving skills with ability to translate complex data into business insights
- Deep understanding of payment industry, fintech products, or digital financial services
- Demonstrated ability to independently own analytical projects and drive business impact
- Strong communication and cross-team influence; capable of partnering with business leaders and driving data-driven decisions
- Adaptability to thrive in fast-changing environments; awareness of emerging payment products and market trends
**Preferred Qualifications:**
- Experience in BI, Product Analytics, or Business Analytics at established payment platforms or PSPs
- Hands-on project experience in Payment Growth, Merchant Analytics, Payment Conversion Optimization, or PSP Performance Analysis
- Familiarity with Crypto Pay, Stablecoin Payments, Digital Wallet, Cross-border Payments, and Merchant Acquiring
- Experience building business metric frameworks and analytical structures from scratch (0 to 1) or supporting new product launches
- Track record of driving product optimization, conversion rate improvement, transaction volume growth, or revenue growth through data analysis
