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ServiceNow is seeking an experienced Senior Auditor to support planning and lead execution of global and regional operational and integrated audits spanning business operational controls, IT general controls, and application controls. This is a remote role reporting to the Director of Internal Audit Management.
In this position, you will support planning and scoping of operational and integrated audits across business and IT operations, conduct walkthroughs, evaluate process design, and perform controls testing across both business processes and IT systems. A key differentiator of this role is the opportunity to build the next version of Internal Audit by designing AI-enabled tools and automations that fundamentally change how audits are executed—not just using tools others hand you.
Key responsibilities include:
- Support audit planning, scoping, and execution across business and IT operations
- Conduct walkthroughs and controls testing, delivering quality audit work papers
- Identify manual or repetitive steps in the audit lifecycle and build AI-enabled solutions such as prompt workflows, AI agents, scripts, or data pipelines for evidence gathering, testing, and workpaper drafting
- Use data analytics and AI to test full populations, identify control gaps, quantify risk exposure, and deliver data-driven insights
- Document and share automation solutions to build Internal Audit's AI playbook
- Produce high-quality audit reports with clear issue documentation and valid conclusions
- Maintain timely communication with audit leads on status, escalations, and issues
- Perform action tracking follow-up with management for Audit Committee reporting
- Participate in major business initiatives and advise on key risks and control environment
- Contribute to the evolution of Internal Audit methodology, automation, and reporting using ServiceNow IRM
- Develop working relationships with key stakeholders and represent the Internal Audit function
You'll work in a tight team environment where support, loyalty, and honest feedback are valued. ServiceNow employees are expected to be self-starting, proactive, and thrive in a fast-paced environment.
REQUIREMENTS:
- Minimum 4-year degree from an accredited university (Management Information Systems, Finance and Accounting strongly preferred)
- Minimum 5 years' work experience, with 3 years at a public accounting firm (Big 4 or national consulting firm preferred)
- Experience in internal auditing, external auditing, SOX, operations, and process improvement
- Demonstrated experience auditing both IT general controls and application controls, and business operational processes
- Comfort moving fluidly between technology and business-process audits within integrated engagements
- Understanding of data governance and privacy compliance, and ability to apply system architecture knowledge
- Understanding of risks and controls in modern technology environments; awareness of AI/GenAI governance and model risk considerations
- Builder track record: evidence of building a tool, automation, script, or AI workflow that solved a real problem
- Hands-on experience with generative AI tools (Claude, ChatGPT, Copilot) beyond basic chat, such as building custom prompts, agents, or automated workflows
- Strong analytical and project management skills with good understanding of business and operations
- Proficiency in Excel and process mapping tools; hands-on experience with data analytics tools such as Power BI (SAP experience preferred)
- Strong critical thinking and analytical skills; ability to identify and conduct root cause analysis
- Excellent verbal, written, and presentation skills
- Ability to work both independently and as a team member
- Ability to manage multiple tasks concurrently with minimal oversight
- Familiarity with ServiceNow platform, including IRM modules (strong plus)
- Preferred: At least one certification (CISA, CISM, CIA, or CPA)
- Preferred: Exposure to high-growth and/or rapidly changing technology enterprise
