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Salary: USD 94,000 - 155,100 / annual
ServiceNow is seeking an experienced Senior Auditor to support planning and lead execution of global and regional operational and integrated audits spanning business operational controls, IT general controls, and application controls. Reporting to the Director of Internal Audit Management, you will play a key role in building the next generation of Internal Audit by designing AI-enabled tools and automations that fundamentally change how audits are conducted.
In this role, you will support planning and scoping of operational and integrated audits across business and IT operations, conducting walkthroughs and evaluating process design. You'll perform controls testing across business processes and IT systems, delivering quality audit work papers that substantiate audit observations. A core responsibility is identifying manual or repetitive steps in the audit lifecycle and building AI-enabled solutions to automate them—such as prompt workflows, AI agents, scripts, or data pipelines for evidence gathering, testing, and workpaper drafting.
You will use data analytics and AI to test full populations when possible, identify control gaps, quantify risk exposure, and deliver data-driven insights to management. You'll document and share what you build so the team can reuse it and help shape Internal Audit's AI playbook. You'll assist in producing high-quality Internal Audit reports by clearly drafting audit issues and developing valid conclusions that result in process and internal control improvements. Additional responsibilities include timely communication with audit leads on status and escalations, action tracking follow-up with management for Audit Committee reporting, participation in major business initiatives, and contribution to the evolution of Internal Audit methodology and automation using ServiceNow IRM.
ServiceNow values self-starting, proactive professionals who thrive in fast-paced environments with a culture built on support, loyalty, and honest feedback.
REQUIREMENTS:
- Minimum 4-year degree from an accredited university (Management Information Systems, Finance and Accounting strongly preferred)
- Minimum 5 years' work experience, with 3 years at a public accounting firm (Big 4 or national consulting firm preferred), including internal auditing, external auditing, SOX, operations and process improvement
- Demonstrated experience auditing both IT general controls and application controls, and business operational processes; comfort moving fluidly between technology and business-process audits
- Understanding of data governance and privacy compliance, and ability to apply system architecture knowledge to processes being reviewed
- Understanding of risks and controls in modern technology environments; awareness of AI/GenAI governance and model risk considerations
- Builder track record: you've built something (tool, automation, script, or AI workflow) that solved a real problem in your work
- Hands-on experience with generative AI tools (Claude, ChatGPT, Copilot) beyond basic chat, such as building custom prompts, agents, or automated workflows
- Good understanding of business and operations; strong analytical and project management skills
- Proficiency in Excel and process mapping tools; hands-on experience with data analytics tools such as Power BI; SAP experience preferred
- Strong critical thinking and analytical skills; ability to identify and conduct root cause analysis
- Excellent verbal, written, and presentation skills
- Ability to work both independently and as a team member; ability to manage multiple tasks concurrently with minimal oversight
- Familiarity with ServiceNow platform, including IRM modules, a strong plus
- Preferred: at least one of the following certifications: CISA, CISM, CIA, CPA
- Preferred: exposure to a high-growth and/or rapidly changing technology enterprise
