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ServiceNow is seeking an experienced Senior Auditor to support planning and lead execution of global and regional operational and integrated audits spanning business operational controls, IT general controls, and application controls. This is a remote role reporting to the Director of Internal Audit Management.
You will conduct walkthroughs, evaluate process design, and perform controls testing across business processes and IT systems, delivering quality audit work papers. A key differentiator of this role is your opportunity to help build the next generation of Internal Audit by designing and implementing AI-enabled tools and automations—such as prompt workflows, AI agents, scripts, and data pipelines—that transform how audits are executed, not just using tools others provide.
Key responsibilities include:
- Support planning and scoping of operational and integrated audits across business and IT operations
- Conduct controls testing and evaluate process design for both business and IT environments
- Identify manual or repetitive steps in the audit lifecycle and build AI-enabled solutions to automate them
- Use data analytics and AI to test full populations, identify control gaps, and quantify risk exposure
- Document and share automation solutions to enable team reuse and shape Internal Audit's AI playbook
- Produce high-quality audit reports with clear issue documentation and valid conclusions
- Maintain timely communication with audit leads on status, escalations, and issues
- Perform action tracking follow-up with management for Audit Committee reporting
- Participate in major business initiatives and advise on key risks and control environments
- Contribute to the evolution of Internal Audit methodology, automation, and reporting using ServiceNow IRM
- Develop and maintain working relationships with key internal stakeholders
The role emphasizes a collaborative team environment where self-starting, proactive professionals thrive in a fast-paced setting. You'll work on meaningful work that directly impacts how the organization manages risk and controls.
REQUIREMENTS:
- Minimum 4-year degree from an accredited university (Management Information Systems, Finance and Accounting strongly preferred)
- Minimum 5 years' work experience, with 3 years at a public accounting firm (Big 4 or national consulting firm preferred)
- Demonstrated experience auditing both IT general controls and application controls, and business operational processes
- Comfort moving fluidly between technology and business-process audits within integrated engagements
- Understanding of data governance and privacy compliance; ability to apply system architecture knowledge to processes being reviewed
- Understanding of risks and controls in modern technology environments; awareness of AI/GenAI governance and model risk considerations
- Builder track record: demonstrated experience building tools, automations, scripts, or AI workflows that solved real problems
- Hands-on experience with generative AI tools (Claude, ChatGPT, Copilot) beyond basic chat, including custom prompts, agents, or automated workflows
- Strong analytical and project management skills with good understanding of business and operations
- Proficiency in Excel and process mapping tools; hands-on experience with data analytics tools such as Power BI (SAP experience preferred)
- Strong critical thinking and analytical skills; ability to identify and conduct root cause analysis
- Excellent verbal, written, and presentation skills
- Ability to work both independently and as a team member; manage multiple tasks concurrently with minimal oversight
- Preferred: Familiarity with ServiceNow platform, including IRM modules
- Preferred: At least one certification (CISA, CISM, CIA, or CPA)
- Preferred: Exposure to high-growth and/or rapidly changing technology enterprises
