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Justworks is a HR and benefits platform helping businesses manage payroll, benefits, and compliance. As a Senior Associate in Medical Benefits, you will own day-to-day operations of the medical benefits program, managing relationships with insurance carriers and ensuring accurate, efficient handling of medical, dental, and vision offerings.
Key responsibilities include: performing daily operations for all medical offerings; working with carriers to resolve escalated issues such as enrollment errors and plan coding discrepancies; collecting plan and pricing data from carriers and managing group/individual enrollments; maintaining consistent communication with partners and vendors; partnering with Product, Engineering, and Legal teams to improve systems; assisting with new-hire training and mentoring; flagging trends and bugs to leadership; developing and updating standard operating procedures; building internal benefit resources (help articles, documentation, training materials); resolving complex benefit inquiries from Customer Success and Sales teams within SLAs; maintaining vendor relationships through calls and correspondence; and executing regulatory filing duties.
You will work collaboratively across cross-functional teams including Operations, Product, Engineering, Customer Support, and Legal to identify efficiency improvements and streamline processes. The role offers exposure to all aspects of building and running a product and business, with multiple growth paths available for high performers.
Success in this role requires extreme attention to detail, ethical practice, clear communication skills, analytical thinking, proactive problem-solving, and the ability to manage multiple priorities while maintaining vendor and internal SLAs. You should be solution-oriented, collaborative, and capable of taking ownership of complex issues.
