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Glia is the #1 Banking AI platform serving 700+ banks and credit unions. The company provides a Banking AI Operating System that automates workflows across voice and digital channels, from front office to back office, using specialized AI agents trained on banking data.
As a Senior Associate Launch Manager, you will be the primary point of contact for clients during onboarding, acting as a trusted advisor to help them maximize value from Glia's products. You will manage a portfolio of client implementation projects across their complete lifecycle, from sales handoff through successful launch.
Key responsibilities include:
- Overseeing and supporting multiple client implementation projects simultaneously
- Serving as consultant, application configuration expert, and project manager for internal and external teams
- Translating Glia's technology deployment into measurable ROI for customers and communicating value to executive stakeholders
- Building and maintaining project infrastructure including schedules, communication plans, test plans, and risk logs
- Managing client expectations, proactively flagging alignment issues, and escalating blockers to keep timelines on track
- Training client administrators on platform configuration and supporting operators through simulated exercises
- Identifying and recommending internal procedures to scale service delivery
You will work cross-functionally with Sales, Product, Customer Success, and Engineering teams to ensure successful project completion.
Requirements:
- 2+ years of experience managing implementations for SaaS or Enterprise-level clients
- Understanding of APIs, HTML, and network security
- Hands-on experience configuring applications or software platforms (e.g., CMS, CRM systems, enterprise software)
- Proven ability to coordinate multiple client-facing projects simultaneously
- Experience collaborating across multiple teams (Sales, Product, Customer Success, Development/Engineering)
- Strong presentation skills, self-confidence, and enthusiasm
- Excellent written, oral, and interpersonal skills across multiple audiences
- Strong project management skills and background in technical consultancy
- Highly collaborative and flexible with a growth mindset and natural curiosity about technology
Bonus qualifications: Contact center experience, end-user training experience, background in Financial Services/Insurance/Healthcare, project management or technical certification, consultancy role experience.
