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Tripadvisor is seeking a Senior Application Support Engineer to lead technical excellence and drive systemic improvements for the Experiences business. This role combines hands-on troubleshooting with mentorship and operational leadership.
Key responsibilities include:
- Troubleshoot and resolve high-impact, complex application issues for web and API services, serving as the technical contact for external partners and owning solutions end-to-end
- Participate in incident response for critical system problems and propose improvements to prevent recurrence
- Mentor junior support engineers, delivering training and promoting technical growth through coaching and knowledge sharing
- Create, review, and manage technical documentation and support tools, contributing to team-wide standards for quality and continuous improvement
- Take ownership of escalations, coordinating across engineering, product, and third-party vendors to drive issues to resolution
- Contribute to the team's adoption and optimization of AI-driven diagnostics, trend analysis, and support process automation
Required qualifications:
- 5+ years of technical support or account management experience with web or API services
- Proven expertise in application troubleshooting, incident management, and systemic issue resolution for web-based platforms
- Experience with diagnostic tools such as Grafana/Datadog, database queries, and log aggregation tools
- Demonstrated experience mentoring and coaching junior engineers, setting quality standards, and contributing to process improvements
- Proficiency in utilizing and promoting modern AI-powered support tools and workflows
- Strong communication skills for collaborating across teams and managing stakeholder expectations during critical issues
- Track record of leadership in incident resolution, external partner management, and operational quality
Tripadvisor offers competitive compensation, remote-first working with periodic in-office gatherings in Krakow, flexible schedules, health benefits, tuition assistance, travel perks, and a generous referral scheme.
